Sr Solutions Manager - WMS
Key Skills
Job Description
The Senior Solutions Manager is a senior client-facing role responsible for translating customer needs into commercially viable, technically sound solutions and executing billable professional services engagements. This role bridges sales, product, and delivery — owning scoping, SOW development, pre-sales demonstrations, and delivery oversight to ensure customer outcomes, on-time delivery, and margin targets.
- Primary responsibilities:Pre-sales & Opportunity Development
- Billable Delivery & Account ExecutionCustomer Relationship & ExpansionSolutions & Practice Development
- Lead discovery workshops to capture business objectives, processes and success metrics.
- Create solution architectures, technical designs, and high-value proposals aligned to customer outcomes.
- Develop accurate SOWs, resource plans, delivery timelines, assumptions and risk registers.
- Support commercial negotiations and provide input on pricing, T&Cs and change control.
- Serve as lead consultant on assigned billable engagements — run workshops, proof-of-concepts, implementations, and advisory services.
- Coordinate with project managers and delivery teams to ensure scope control and customer satisfaction.
- Monitor engagement financials (utilization, margin, billing milestones) and escalate risks early.
- Build trusted advisor relationships with C-level and operational stakeholders.
- Identify upsell and cross-sell opportunities; support renewal and expansion motions.
- Create reusable deliverables (accelerators, templates, runbooks, training materials).
- Mentor and coach junior consultants; contribute to recruiting and skill development.
- Capture lessons learned and drive process improvements.
- Commercial / Billable expectations:
- Maintain a billable utilization target (suggested 65–80% depending on role mix).
- Responsible for accurate time capture, billing documentation and timely invoicing support.
- Support revenue forecasting and pipeline hygiene for professional services bookings.
- Success metrics (examples):
- Billable utilization percentage and revenue contribution vs target.
- Customer satisfaction / NPS for engagements.
- On-time/on-budget delivery rate and margin attainment.
- Required qualifications:
- Bachelor’s degree in Business, Computer Science, Engineering or related field (or equivalent experience).
- 7+ years in solution consulting, professional services, or solutions engineering with billable engagement experience.
- Experience writing SOWs and managing commercial professional services engagements.
- Strong stakeholder, presentation and negotiation skills.
- Proven problem-solving, process orientation and ability to work in cross-functional teams.
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Core Responsibilities
The Senior Solutions Manager is responsible for translating customer needs into technical solutions and managing billable professional services engagements. This role involves leading discovery workshops, developing solution architectures, and overseeing delivery to ensure customer outcomes and margin targets.
Requirements
Candidates must have a bachelor's degree in a relevant field and at least 7 years of experience in solution consulting or professional services. Strong skills in SOW development, stakeholder management, and commercial negotiation are required.
About Blue Yonder
Industry: Software Development
Company size: 5,001-10,000 employees
Blue Yonder is the AI company for supply chain. As the world leader in end-to-end digital supply chain transformation, Blue Yonder offers a unified, AI-driven platform and multi-tier network that empowers businesses to operate sustainably, scale profitably, and delight their customers—all at machine speed. A pioneer in applying AI solutions to the most complicated supply chain challenges, Blue Yonder’s modern innovations and unmatched industry expertise help more than 3,000 retailers, manufacturers, and logistics service providers confidently navigate supply chain complexity and disruption. Blue Yonder is proud to be an Equal Opportunity Employer. We want you to bring your authentic self to work every day. We know that the best businesses are diverse and inclusive. Our unique talents make for great ideas, empathetic workplaces and drive results. We welcome all job applicants, so apply today. Please Be Advised: Any communications from a Blue Yonder representative related to an open position at Blue Yonder will come from an @blueyonder.com email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in-person or through a secure video call. We will not ask you for sensitive information nor will we ask you to pay anything during the hiring process. If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local law enforcement authorities. To learn more about other potential job scams click here.