Supervisor (Full Time 38 hrs) - Westfield, Mall of The Netherlands
Key Skills
Job Description
JOB MISSION:
New Balance is more than just a sportswear brand – we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. Our retail stores are looking for associates who can engage, excite, educate and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador as well as your genuine love for working with customers and motivating a team. Apply now for the chance to join an incredible team!
MAJOR ACCOUNTABILITIES:
Open and close the store following the correct company procedures
Encourage continuous improvement through ongoing feedback
Support the Store Management team on overall store and back of house standards
Assist in training and coaching Associates
To achieve personal KPIs and contribute to overall store performance
Deliver total customer satisfaction to every customer, following the end-to-end customer journey – from entering the store to leaving the store
Help to ensure the store remains commercial as possible following company guidelines
Adhere to company’s policies and procedures
Responsible for maintaining health, safety, and environmental standards in store
Perform other duties that as required from the management team
REQUIREMENTS FOR SUCCESS:
Team Player
Previous retail experience desirable or proven experience in a team environment
Demonstrate customer service skills
A passion for retail and sales
Desire to learn
Ability to perform basic maths and general retail operational processes
Understanding of POS register systems
Effective communication skills
Flexible work schedule including weekends and holidays
ADDITIONAL BENEFITS:
Competitive compensation
Commuting expenses covered
Potential to earn more through our Retail Bonus Scheme
Great development opportunities
Inclusive working environments across all our European locations
Generous staff discount
Project involvement across our European region
Flexible uniform package
Core Responsibilities
The supervisor is responsible for opening and closing the store while supporting the management team with daily operations and staff training. They must ensure high standards of customer service, maintain store commerciality, and adhere to all company health and safety policies.
Requirements
Candidates should have previous retail experience or proven team environment skills and a passion for sales. Effective communication, basic mathematical ability, and familiarity with POS systems are required for success in this role.
Benefits
- Competitive compensation
- Commuting expenses covered
- Retail bonus scheme
- Development opportunities
- Inclusive working environment
- Staff discount
- Flexible uniform package
About New Balance
Industry: Apparel & Fashion