Cainiao-Equipment Engineering-Netherland
Key Skills
Job Description
Position Description
1. Site Coordination (core) Act as the on-site single point of contact for packing machines and sorters, liaising with warehouse operations, China HQ engineering and equipment vendors. Installation and commissioning are handled by the vendor; this role supports on-site coordination during go-live, acceptance walkthroughs and issue follow-up. Manage vendor after-sales: fault reporting, remote-support coordination, on-site repair scheduling and SLA tracking to closure.
2. First-line Issue Handling Perform daily checks, cleaning, parameter resets and rapid handling of common issues (jams, e-stops) to restore the line. Serve as the single intake point for equipment issues reported by floor operators; resolve simple issues directly, and for complex faults, carry out repairs hands-on under the vendor's remote guidance (part replacement, wiring, adjustment, reset) through to recovery. Day-to-day Management (light) Track spare-parts inventory & maintenance logs, record fault-rate/uptime data, provide peak-season standby; follow operating & safety procedures and support CE / Dutch Arbo compliance.
Job Requirements
Associate degree (MBO-4 / HBO) or above in Mechatronics / Mechanical / Automation, or equivalent warehouse-equipment field experience.
1–3 yrs of on-site equipment support, inspection or operation in a warehouse/production line; exposure to sorters / auto-packing machines preferred. Basic hands-on electromechanical ability (clearing jams, resets, replacing wear parts, executing repairs under vendor remote guidance); deep PLC/controls not required.
Strong coordination skills across operations, HQ and vendors.
Fluent Dutch or English; Chinese preferred (HQ & Chinese-vendor after-sales liaison).
IT / desktop-support skills a plus (basic troubleshooting of terminals, network, barcode scanners, label printers, etc.). Warehouse / logistics industry background a plus.
Core Responsibilities
The role involves acting as the primary on-site contact for warehouse equipment, coordinating with vendors and operations to ensure smooth installation and commissioning. Additionally, the position requires performing daily equipment checks, rapid issue resolution, and managing spare parts inventory and maintenance logs.
Requirements
Candidates must hold an associate degree in Mechatronics, Mechanical, or Automation engineering, or possess equivalent warehouse equipment experience. The role requires 1-3 years of on-site support experience and proficiency in Dutch or English, with Chinese language skills considered a plus.
About Cainiao
Industry: Transportation, Logistics, Supply Chain and Storage
Company size: 10,001+ employees
Founded in 2013, Cainiao is a global leader in e-commerce logistics. Drawing on our deep e-commence insights, purposely built technology and a proven commitment to sustainability, we offer three core services, including global express, global supply chain, and logistics technology solutions. With a smart logistics network that spans over 200 countries and territories worldwide, our global express division excels in various segments, including cross-border express delivery and nationwide express services in markets such as China, Europe, and the Americas. With a long-term mission to achieve nationwide delivery within 24 hours and worldwide delivery within 72 hours, Cainiao bridges global markets, empowering businesses and individuals to seize global trade opportunities.