Guest Service Agent
Key Skills
Job Description
About us
At De L'Europe, hospitality is more than a concept; it's an art woven into every detail of our service. As the radiant centrepiece in the heart of Amsterdam, we offer not just accommodation but, above all, an unforgettable experience. From the warm reception at the front desk to the minutest details in our rooms, everything is crafted to convey Original Amsterdam Luxury to our guests.
What you'll do
As a Guest Service Agent, you are the first and last face our guests see and that is what makes your role truly special. You welcome guests with a genuine smile and ensure a seamless check-in and check-out experience that sets the tone for their entire stay. You know the hotel and Amsterdam inside out, and you love sharing that knowledge by offering personalised advice on our amenities and the city's finest spots. You manage reservations and room assignments with efficiency and precision, and whenever a guest has a question or complaint, you handle it with the professionalism and empathy that define De L'Europe. You work closely with all other departments to ensure every guest experiences the Original Amsterdam Luxury we promise; every day, in every interaction.
Who you are
An enthusiastic professional with experience in guest service, preferably in the hotel industry
Excellent communication skills and a friendly, guest-focused attitude
Proficient in multitasking, even in busy situations
Knowledge of reservation systems and Opera PMS is a plus
Thrive in a dynamic environment and have an eye for detail
Flexible working hours, including evenings, weekends, and holidays.
Nice to have
Passion for luxury hospitality and the desire to contribute to unforgettable experiences
Experience with different cultures and languages
Local knowledge of Amsterdam for personalized guest recommendations.
What we offer you
25 vacation days and 8% holiday allowance
Pension Horeca & Catering
Travel allowance
Discount on health insurance
Lease your own Swapfiets
We take care of and wash your uniform
Experience stay at De L’Europe Amsterdam
50% discount in our own restaurants & bars and partner hotels
Friends and family discount rate
Varied fresh and healthy meals
Discount on your TrainMore subscription
Personal coaching
Development opportunities based on your ambition
Let’s meet!
We are looking forward meeting you! When you send your application, we will carefully review and personally contact you. After that you will be invited to meet us in person. This is your opportunity to get to know your future colleagues and ours to understand your strengths and potential. If we both feel there is a match, we schedule the next step. This can be another chat with different colleagues, a look behind the scenes or an assessment. We do whatever is needed to decide on your next career step!
Core Responsibilities
You will act as the primary point of contact for guests, managing check-ins, check-outs, and reservations with efficiency and professionalism. Additionally, you will provide personalized recommendations about the hotel and Amsterdam to ensure an exceptional guest experience.
Requirements
The ideal candidate is an enthusiastic professional with prior experience in guest service and a strong focus on hospitality. Proficiency in multitasking, excellent communication skills, and familiarity with reservation systems like Opera PMS are highly valued.
Benefits
- 25 vacation days
- 8% holiday allowance
- Pension scheme
- Travel allowance
- Discount on health insurance
- Swapfiets lease
- Uniform provided and cleaned
- Experience stay at De L’Europe Amsterdam
- 50% discount in restaurants and bars
- Partner hotel discounts
- Friends and family discount rate
- Fresh and healthy meals
- Discount on TrainMore subscription
- Personal coaching
- Development opportunities
About Hotel De L'Europe B.V.
Industry: Hospitality
Company size: 51-200 employees
The story of De L’Europe Amsterdam reads like your favourite book. This monumental establishment intertwined its roots with the city’s foundation. De L’Europe is known as one of the oldest, family-owned, hotels in the heart of Amsterdam and with all famous cultural landmarks at only a stone’s throw away, it is the perfect homecoming after a full day of exploration. Next to the luxurious oasis of comfort, it is also home to a state-of-the-art wellness centre, gym, concept store In-Huys, and an extensive range of culinary experiences. The two MICHELIN-star conscious fine-dining restaurant Flore, the classic French Brasserie Marie, the authentic Italian Trattoria Graziella, speakeasy bar Chapter 1896 and the iconic Freddy’s Bar can all be found under one roof here. De L’Europe Amsterdam invites guests to discover its newest addition: ‘t Huys. A microcosm under her roof, where Amsterdam-born and bred brands take up permanent residence – bringing perennial style, sophistication, and a local ambiance.