3rd-line support engineer / workplace engineer
Key Skills
Job Description
As a 3rd-Line IT Architect & System Administrator, you’ll be the trusted technical expert for our end clients—stepping in when complex challenges go beyond the 1st- and 2nd-line service desks.
But this role is about more than solving today’s problems. You’ll take a proactive approach to designing, standardizing, and automating modern IT environments for around 20 SME clients, each with 20 to 250 workstations, across sectors such as construction, manufacturing, and business services.
Your goal? Build smarter, more reliable IT environments that prevent recurring issues, reduce incident volumes, and make a lasting impact for your clients.
Requirements
Here’s a more polished and consistent version:
Key Responsibilities
Escalations & Diagnostics: Take ownership of complex third-line incidents across firewalls, AD/DNS, endpoint security, and Microsoft 365, applying structured root-cause analysis rather than trial-and-error troubleshooting.
Projects & Architecture: Design, plan, and deliver infrastructure and cloud projects, including GPO-to-Intune migrations, cloud-only transitions, server upgrades, and SharePoint implementations.
Automation & Optimisation: Build PowerShell scripts and improve operational workflows using RMM/PSA platforms, APIs, and AI integrations to reduce manual effort and increase efficiency.
Lifecycle & Vendor Management: Proactively identify hardware and software lifecycle requirements up to 12 months in advance, while maintaining direct relationships with key vendors such as Fortinet, Microsoft, and HPE.
Security & Compliance: Translate frameworks and requirements such as NIS2, CyFun, and ISO 27001 into practical technical controls, and communicate recommendations clearly to both technical teams and C-level stakeholders.
Requirements
Core Technical Expertise: Strong expertise across the Microsoft ecosystem, including Windows Server, modern workplace management, and Microsoft 365, supported by a broad IT infrastructure background and the ability to quickly learn and adopt new technologies.
Preferred Experience:
Identity & Cloud: Entra ID, Intune, Hybrid Join, Autopilot, Active Directory, Group Policy, and DNS.
Networking & Security: FortiGate/FortiClient, VPN/ZTNA, VLANs, UniFi, EDR solutions such as SentinelOne, and MFA platforms such as Duo.
Virtualisation, Infrastructure & Management: VMware/ESXi, HPE servers, PowerShell, NinjaOne, and HaloPSA.
Mindset & Communication: A strong sense of ownership with a root-cause-first approach to problem solving. Confident communicating with everyone from engineers to board-level stakeholders, with a disciplined approach to clear and accurate documentation.
Core Responsibilities
You will act as a technical expert for complex third-line incidents and lead infrastructure projects including cloud transitions and security implementations. Additionally, you will focus on automating workflows and managing hardware/software lifecycles to build smarter, more reliable IT environments for clients.
Requirements
The role requires strong expertise in the Microsoft ecosystem, including Windows Server, modern workplace management, and cloud identity solutions. Candidates should possess a proactive mindset with experience in networking, security frameworks, and structured root-cause analysis.
About Next-Link
Industry: IT Services and IT Consulting
Company size: 201-500 employees
NextLink is a global leader and the fastest growing next-generation provider of IT, BPO and digital services. We are a team of experienced IT practitioners, outstanding engineers, and innovative team members with a deep-rooted passion for automation. We strive to deliver the best possible solutions using digital technologies and targeted talent sourcing. We enable man-machine collaboration, solve complex business problems, and combine human creativity and intellect with powerful algorithms. Our Vision: To be the most reliable one-stop-shop for high quality technology services delivered within a collaborative empowerment culture. Our Values: • Customer Focus – Our customers are at the centre of everything we do. • Passion – We are passionate about delivering innovative, high quality services to our customers and our teams. • Collaboration – We work together with our customers, our partners and in our organisation to always achieve the best results. Together we are stronger. • Empowerment – We empower and enable our people to make things happen. • Flexibility – We are flexible and adaptable in our ways of thinking and working. We make the impossible possible. An Overview of our Services: TECHNOLOGY: • Enterprise Application Services • SAP • Microsoft • Salesforce • ServiceNow • Infrastructure Services • AWS • Oracle CONSULTING: • Technology Consulting • Enterprise Application Transformation Services • Mobility and Workplace Services OPERATIONS: • Targeted talent sourcing • Business Process Services DIGITAL TRANSFORMATION: • Mobility • Data Sciences & Analytics • Cloud • Internet of Things • Machine Learning Solutions • Robotics Process Automation • Artificial Intelligence • Blockchain • Digital Health Solutions