Key Skills
Job Description
Overview
The Sales Specialist role is very important to the operation of the store environment. This position ensures customers have a consistent, quality experience in the store at all times. A Sales Specialist plays a key role in helping with creating and maintaining a selling focus in the store. This individual supports company and management initiatives/direction while ensuring adherence to policies and procedures as outlined by the organization. Sales Specialist are scheduled to flex schedule and hours are given based of the needs of the business.
Core Competencies
Personal and Interpersonal Skills
• Authentic
• Compassion and Understanding Others
• Composure • Customer Focus
• Ethics and Values
• Integrity and Respect
• Interpersonal Savvy
• Listening Energy and Drive
• Drive for Results Operating Skills
• Time Management
• Solution Oriented Managerial Skills
• Relationship with Manager/Mentor
• Self-Awareness
• Peer Relationships
Energy and Drive
• Drive for Results Operating Skills
• Time Management
• Solution Oriented Managerial Skills
• Relationship with Manager/Mentor
Key Roles and Responsibilities
Customer and Brand Experience
• Support a best in class level of customer service through extensive product knowledge, strong selling skills, and authentic clienteling
• Take ownership for the customer experience in your store by providing a customized and personal relationships with each customer/client
• Understand and exemplify the rag and bone brand philosophy and lifestyle
• Emulate the brand aesthetic and embody and strong sense of fashion
• Maintain a one company/one experience perspective in all customer service interactions
• Provide assistance with floor sets, window changes and other merchandising expectations where necessary
• Consistently meet sales and Key Performance metrics as established by Store Management
Maintain Operational Excellence
• Policy and Procedure
o Maintain a knowledge and understanding of all Policy and Procedure
• Stock/Inventory Management
o Contribute to the achievement of low inventory shrink and high inventory accuracy by ensuring consistent execution at all inventory touchpoints
• IT Systems
o Accurately process Point of Sale transactions
Personal Excellence
• Consistently act within the core values of rag and bone
• Appropriately manage conflict with all members of the team and take ownership of your contribution to the overall team
• Contribute to a positive, fun, professional, productive, and team oriented store atmosphere
• Identify opportunities to support the team in delivering best in class customer service
• Ability to receive feedback from management and peers
Experience/Capabilities
• Previous experience in contemporary or luxury fashion sales/clienteling preferred
• Ability to lift at least 30lbs, carry , push, pull, squat, kneel, twist, turn, climb, crawl, reach, and bend
• Availability to work per the needs of the business
Core Responsibilities
The Sales Specialist is responsible for providing a high-quality, personalized customer experience while maintaining brand standards and store aesthetics. They also contribute to operational excellence by managing inventory, processing transactions, and supporting team goals.
Requirements
Candidates should have previous experience in contemporary or luxury fashion sales and possess strong interpersonal skills. The role requires the physical ability to perform tasks such as lifting, bending, and standing for extended periods.
About Rag & Bone
Industry: Retail Apparel and Fashion
Company size: 201-500 employees
From our origins in New York in 2002, rag & bone was founded on a belief of uncompromising ideals: a commitment to doing things the right way, not the easy way. To making things that are as original as they are timeless. To being true to ourselves, even when that truth sets us apart from the mainstream. We still believe in the same principles we started with: the easy elegance of classic British tailoring, the authenticity of American workwear, and the originality of our home city, New York. As New Yorkers, community and authenticity have become synonymous with our brand. An inclusive environment at rag & bone upholds our original values by encouraging employee connection and empowering each individual to have a voice on policy, process, and collaboration for a more equitable future.