Operations Agent - High - Tech
Key Skills
Job Description
Introduction
Move the world with us!
AIT is a global freight forwarding and logistics company headquartered in Chicago. Are you looking for an exciting and varied job? Then you are exactly right for us! Become part of the international supply chain and move the world with us!
Does that sound interesting? Then make AIT Worldwide Logistics the next stop on your career ladder!
Overview
The Operations Agent High -Tech will be responsible for a multitude of global operational duties including quoting, tracking & tracing, vendor/agent relations, problem resolution, and high-level customer service. Special expertise and experience in international air operations, QMS compliance, ocean service liaison and report generation.
Responsibilities
- Act as the primary contact for designated customers and responsible for the outcome of assigned projects including quoting, customer service, tracking, routing, problem resolution, vendor compliance, invoicing, quality management and customer interaction
- Tracking and tracing shipments on a daily basis
- Track overhead shipments daily and route accordingly
- Maintain notes and correct status codes in AIT’s systems for all shipments assigned
- Work closely with customer service teammates to provide thorough turnover to ensure complete coverage for customers during nights and weekends
- Quoting and routing freight across multiple transportation modes and services: Domestic & International
- Answer phone calls and respond to all e-mails on a timely matter - mailbox time slot replies/action with 1 hour
- Manage daily tracking worksheet for proactive communication, resolve anomalies and inform customer of issues
- Assisting local sales and other offices with freight issues
- Collect, scan, and file all paperwork daily
- Other duties as business deems necessary
- Ensure all customers and company SLA’s, KPI’s & SOP’s are adhered, followed and guidelines are met
- Execute all Dangerous Goods shipments in compliance with all applicable laws and regulations (as applicable)
- Contribute actively to a healthy and secure work environment by reporting unsafe/unsecure/unhealthy conditions and possible improvements
Qualifications
- High School Degree or equivalent
- Experience of 3-5 years in freight forwarding, ideally Airfreigt.
- Ability to work both collaboratively and autonomously in the work setting
- A team player who works well with others, being respectful to our teammates is a Core Value!
- Customer service focus – we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture!
- Fluent oral and written English is a must, additional (major) European languages would be an asset
- Cargo Wise Software experience a plus
- ITAR, Dangerous Goods or TSA work experience / regulations
VGB security clearance (or the ability to obtain it) is required for this position
About AIT Worldwide
AIT Worldwide Logistics is a global freight forwarding company headquartered in Chicago USA. For more than 40 years, customers have relied on AIT as an industry leader for supply chain solutions with a consultative approach, a global network and trusted partners in virtually every industry. These include aviation, automotive, consumer retail, food, government, healthcare, high-tech, industrial and life sciences. Backed by sustainable, user-friendly technology, AIT's flexible business model enables customized door-to-door deliveries by sea, air, land and rail - on time and on budget. With experienced teammates, in more than 100 global locations across Asia, Europe, India and North America, AIT offers full-service options, these include customs brokerage, warehouse management and all-round worry-free services.
What AIT Can Offer You
We believe in rewarding your talent and supporting your growth. In addition to a competitive salary and comprehensive benefits package, you’ll enjoy:
- 27.5 holiday days per year to relax and recharge
- A solid pension plan to secure your future
- Access to an online learning library and regular training opportunities to support your professional growth
- Employee support programs focused on your well-being
- Five paid volunteer hours per year, giving you time to make a difference
- Exclusive employee discounts through Deel, adding extra perks to your everyday life
Core Responsibilities
The Operations Agent is responsible for managing global freight operations, including quoting, tracking shipments, and ensuring vendor compliance. They act as the primary contact for customers, resolving issues and maintaining accurate documentation in accordance with company standards.
Requirements
Candidates must have a high school degree or equivalent and 3-5 years of experience in freight forwarding, preferably in air freight. Proficiency in English is required, along with the ability to obtain VGB security clearance.
Benefits
- 27.5 holiday days per year
- Pension plan
- Online learning library
- Training opportunities
- Employee support programs
- Five paid volunteer hours per year
- Employee discounts
About AIT Worldwide Logistics, Inc.
Industry: Transportation, Logistics, Supply Chain and Storage
Company size: 1,001-5,000 employees
AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 45 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine. Backed by scalable, user-friendly technology, AIT’s flexible business model customizes end-to-end deliveries via sea, air, ground and rail — on time and on budget. With expert teammates staffing more than 170 worldwide locations in Asia, Europe, the Middle East and North America, AIT’s full-service options also include customs clearance, warehouse management and white glove services. Learn more at www.aitworldwide.com. Our Mission At AIT, we provide solutions to earn our customers' trust, leveraging our products, regions and vertical markets, all backed by a high-performance culture. Our Vision Become the global logistics provider respected for delivering a world-class experience.