ServiceNow Business Analyst
Key Skills
Job Description
Client: Tata Consultancy Services
Vacancy: ServiceNow Business Analyst – Process
Location: Amsterdam, The Netherlands
Bridge business vision and platform reality as a ServiceNow Process Business Analyst!
Join a dynamic CoE team where you’ll help stakeholders articulate their needs and map out optimal platform workflows. You'll keep your finger on the pulse of ServiceNow innovations, push for Out-Of-The-Box (OOTB) best practices, and translate high-level demands into clear, actionable development stories.
What you bring:
Strong process consulting experience across core ServiceNow modules (5+ implementations preferred)
Proven ability to refine business needs into high-quality technical requirements and user stories
Familiarity with IT4IT principles and a strong focus on platform innovation adoption
ServiceNow Certified Implementation Specialist (CIS) preferred
Excellent stakeholder management and the ability to promote Citizen Development within DevOps teams
Agile mindset, collaborative spirit, and comfort working in a multicultural environment
Why join Tata Consultancy Services? Work on impactful digital transformation projects, collaborate with global experts, and continuously grow your technical and professional skills in a supportive and innovative environment.
Interested in hearing more? Let’s talk.
Core Responsibilities
You will bridge business vision with platform reality by helping stakeholders articulate needs and mapping optimal ServiceNow workflows. Additionally, you will translate high-level demands into clear, actionable development stories while promoting platform innovation.
Requirements
Candidates should have strong process consulting experience across core ServiceNow modules, preferably with at least 5 implementations. A ServiceNow Certified Implementation Specialist (CIS) certification is preferred, along with excellent stakeholder management skills and an Agile mindset.
About Frontwise
Industry: Human Resources Services
Company size: 51-200 employees
At frontwise recruitment starts with sourcing and ends with sustainable impact. We combine tech-empowered consultants with cutting edge AI to build and activate specialized talent network, local for local where it matters and global where it adds value. By uniting human insight, data and deep industry expertise, we anticipate market shifts and deliver results that outperform traditional recruitment models. Our human/tech approach underpins everything we do, from Recruitment Outsourcing and Search & Selection to Active Talent Pooling. For our clients, this means access to the right talent at the right pace. For our people, it means ownership, learning and real impact in an international environment. frontwise | beyond recruitment