Training Engineer
Key Skills
Job Description
Brief Overview
Key Responsibilities
Technical Training & Capability Development
- Design, develop, and deliver technical training programs for internal engineers, customers, and service partners.
- Build structured learning paths covering installation, commissioning, operation, troubleshooting, preventive maintenance, and safety procedures.
- Develop and maintain training materials, including presentations, practical exercises, SOPs, manuals, videos, and assessment tools.
- Establish certification programs and competency frameworks for service engineers and external partners.
- Evaluate training effectiveness and continuously improve learning methods based on operational feedback and field experience.
Innovation Center Operations
- Support the daily operation and continuous improvement of the Hai Robotics Innovation Center.
- Maintain training facilities, robots, workstations, and demonstration environments to ensure operational readiness.
- Coordinate training schedules, resource planning, and facility utilisation.
- Support the introduction, deployment, and validation of new products and technologies within the Innovation Center.
Customer Experience & Demonstrations
- Support customer visits, workshops, demonstrations, and proof-of-concept activities.
- Ensure showroom systems and demonstration scenarios accurately represent current product capabilities and best practices.
- Collaborate with sales, product, and marketing teams to deliver an outstanding customer experience.
Cross-Functional Collaboration
- Work closely with R&D, product, implementation, and service teams to translate technical updates into effective training content.
- Support the onboarding and development of new employees and service partners across the EMEA region.
- Contribute to the growth of the EMEA technical knowledge base and learning platform.
Who are we looking for?
- Bachelor's degree or above in Automation, Mechatronics, Robotics, Mechanical Engineering, Electrical Engineering, or a related field.
- Strong communication and presentation skills, with the ability to explain complex technical concepts to different audiences.
- Experience in technical training, certification programs, or capability development is highly desirable.
- Familiarity with technical laboratories, innovation centers, training facilities, or customer demonstration environments is an advantage.
- Structured, proactive, and accountable, with strong organisational and problem-solving skills.
- Fluent in Chinese and English (written and spoken); additional European languages are a plus.
- Willingness to travel occasionally across the EMEA region to support training activities, customer engagements, and industry events.
Hai-lights
We offer a dynamic and innovative working environment in a very committed organisation, with the following perks:- A chance to work with an industry-leading technology that is transforming warehouse automation.
- Opportunities to build your network within the logistics and automation industry.
- Professional growth and development opportunities.
- 8% holiday allowance.
- 24 days of holiday entitlement.
- €0.25 per km commuting allowance.
- Work laptop and phone.
- Principal place of work: Our demo center in Hoofddorp, The Netherlands
About us
By combining robotics, software, and intelligent system design, Hai Robotics enables organizations to create more agile and resilient operations without the complexity traditionally associated with warehouse automation.
Today, the company supports customers across more than 40 countries in industries including retail, e-commerce, healthcare, manufacturing, 3PL, and apparel.With a global network of offices and partners, Hai Robotics works side-by-side with customers to solve operational challenges and build systems designed for long-term performance.
Core Responsibilities
The Training Engineer will design and deliver technical training programs for internal teams, customers, and service partners while managing the regional Innovation Center. This role involves maintaining training facilities, supporting customer demonstrations, and collaborating with cross-functional teams to translate technical updates into effective learning content.
Requirements
Candidates must hold a bachelor's degree or higher in Automation, Mechatronics, Robotics, or a related engineering field. Strong communication skills and experience in technical training or capability development are highly desirable, along with fluency in English and Chinese.
Benefits
- 8% Holiday allowance
- 24 Days of holiday entitlement
- €0.25 per km commuting allowance
- Work laptop
- Work phone
- Professional growth and development opportunities
About Hai Robotics Europe
Industry: Automation Machinery Manufacturing
Company size: 1,001-5,000 employees
Established in 2016, Hai Robotics has become a leader in innovating effective solutions with significant efficiency gains for automated warehouse operations and order-fulfilment through their HaiPick Systems. After pioneering the advent of Automated Case-handling Mobile Robot (ACR) that opened possibilities for warehouse automation, Hai Robotics developed a modular approach to Automated Storage and Retrieval Systems (ASRS) - the family of HaiPick Systems. Through a catalogue of advanced robotic equipment, software packages, and structures, with the inclusion of almost any industry standard racking and storage materials, Hai Robotics provides facilities tailored solutions for maximum results without the complexity and cost of a fully customized solution.