Customer Service Representative
Key Skills
Job Description
Title: Customer Service Representative (CSR)
Department: Mobile – Retail
Location: Anna Regina Retail Store
Reports To: Supervisor – Customer Service
Employment Type: Full-Time
Job Summary:
The Customer Service Representative (CSR) is the front-line representative and face of the organization within the Retail channel. They are responsible for promoting and selling the company’s products and services, delivering exceptional customer experience, and ensuring customers receive accurate information and support for their inquiries.
Key Responsibilities:
- Deliver exceptional customer experience aligned with the company's mission of customer centricity.
- Maintain excellent knowledge of all company products, services, promotions, and sales campaigns.
- Promote and sell ONE products and services to achieve set sales targets.
- Accurately process sales transactions in accordance with company standards.
- Adhere to Walk-Out-Working procedures and First Contact Resolution (FCR) practices.
- Accept payments for products and services.
- Maintain accountability for all inventory assigned and in-hand.
- Encourage customer adoption and usage of kiosks and emerging technologies.
- Conduct accurate daily cash and inventory checks and balances.
- Prepare and submit required cash and inventory reports.
- Participate in sales floor activities, ensuring effective queue management and customer engagement.
- Prepare tickets and raise system queries on behalf of customers.
- Liaise with team members and other departments to follow up on escalations and resolve customer issues.
- Participate in coaching, training, and assessments and demonstrate required competencies.
- Demonstrate strong proficiency across all systems, applications, and software used to serve customers.
Education & Experience:
- At least five (5) CSEC subjects or equivalent studies
- 2+ years of working experience in Retail/Sales or Customer Service.
Desirable Skills (Optional but Advantageous):
- Excellent written and verbal communication skills.
- Strong interpersonal, analytical, and problem-solving abilities.
- Ability to prioritize and manage multiple tasks in time-sensitive environments.
- High professionalism, confidentiality, and discretion.
- Ability to work independently and collaboratively.
- Strong command of computer systems, software, and technology platforms.
- Ability to work effectively in a fast-paced, dynamic environment.
- Strong cultural awareness, ethics, and adherence to organizational values.
- Flexibility to adapt to various personalities and organizational needs.
Salary Scale:
The successful applicant will receive an attractive remuneration & benefits package.
Only shortlisted candidates will be contacted.
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Core Responsibilities
The Customer Service Representative is responsible for promoting and selling company products while delivering exceptional customer service at the retail store. They must also manage inventory, process transactions, and resolve customer inquiries through effective communication and system usage.
Requirements
Candidates must have at least five CSEC subjects or equivalent and a minimum of two years of experience in retail, sales, or customer service. Strong interpersonal, analytical, and computer skills are required to succeed in this fast-paced environment.
Benefits
- Attractive remuneration package
About ATN International Inc
Industry: Telecommunications
Company size: 501-1,000 employees
ATN International, Inc. (Nasdaq: ATNI), headquartered in Beverly, Massachusetts, is a provider of digital infrastructure and communications services in the United States and internationally, including the Caribbean region, with a focus on rural and remote markets with a growing demand for infrastructure investments. The Company’s operating subsidiaries today primarily provide: (i) advanced wireless and wireline connectivity to residential, business and government customers, including a range of high-speed Internet and data services, fixed and mobile wireless solutions, and video and voice services; and (ii) carrier and enterprise communications services, such as terrestrial and submarine fiber optic transport, and communications tower facilities. ATN has been investing in communications infrastructure for more than 30 years across the globe through local brands. We have a proven operational strategy that has enabled us to expand our position in historically underserved rural and remote markets. We believe communications services should be easy, equitable, and ubiquitous. Our mission is to digitally empower people and communities so that they can connect with the world and prosper. Our vision is to bring social and economic prosperity by providing people and communities with the best digital connectivity the world has to offer. The value we provide is demonstrated in the diversified markets we serve and the infrastructure and local brands that maintain strong competitive positions in attractive, historically underbuilt and underserved markets. Our years of experience in these challenging markets and customer-centric approach to delivering curated technology solutions drives operational performance and cash flow. We reinvest our cash flow to create value for our stakeholders.