Note: this role is only available for people living in Amsterdam.

In a nutshell.

As a Support 2nd Line Agent, you'll handle the support cases that require extra attention. From financial questions to unusual user situations, you'll make well-considered decisions that help both our users and the Support team.

Working closely with Support Agents, the Support Manager and other departments, you'll be the go-to person for complex questions during your shift. You'll not only solve difficult cases yourself, but also help your colleagues grow by sharing knowledge and providing guidance when needed.

As Check continues to grow, so does the complexity of the situations we handle. That's why we're expanding our 2nd Line team with people who enjoy solving problems, taking ownership and continuously improving the way we work.

The job.

Your primary responsibility is handling complex support cases that require specialist knowledge and careful decision-making.

You'll also be the first point of contact for Support Agents during your shift. Whether someone needs advice on an unusual situation or guidance on a difficult decision, you're there to help.

Beyond solving tickets, you'll identify process improvements, share your expertise and help the team become more efficient and consistent in the way we support our users.