Regional Operations Manager Benelux
€60,000 - €75,000
Key Skills
Job Description
Regional Operations Manager Benelux
Department: Operations
Employment Type: Full Time
Location: Amsterdam
Reporting To: General Manager, Benelux
Compensation: €60,000 - €75,000 / year
Description
The Regional Operations Manager oversees all customer-facing operations, from pre-sales to warranty management, logistics Quality and new demand models ( such as Leasing ) for the Benelux market.
Key Responsabilities
- Manage a growing team of 15+ support agents including team leads.
- Ensure quality standards are met, analyze customer feedback to keep raising the bar.
- Own escalations and recovery — senior owner for major customer issues, coordinating internally and turning bad moments into trust-building ones.
- Act as the Voice of the Customer into product, commercial, and ops.
- Be the Primary point of contact for leasing partners on operational and support matters.
- Responsible for inbound and outbound cost efficiency by optimizing routes and negotiating quotes.
- Be the point of contact for our main logistics partner, ensuring the best customer experience.
Skills, knowledge & expertise
- Strong academic background
- 2/3 years of experience in Operations, with previous experience in customer care operations seen as a plus
- Previous people management experience is a plus
- Fluency in Dutch and in English
- Ability to be both operational and data driven
- Good problem solving skills
- Comfort with working in a fast-paced and changing environment
- Attention to details and obsession for operational excellence
- Readiness to be fully accountable for a complex operational scope
Why join Upway
- Impact: You are directly contributing to the decarbonization of mobility by giving thousands of e-bikes a second life.
- Autonomy: You are the owner of your team and region. We give you the tools, but you build the strategy.
- Growth: Join a Series C scale-up backed by top-tier investors (Sequoia, Exor) during our hyper-growth phase in Europe.
Core Responsibilities
The Regional Operations Manager oversees customer-facing operations including support, logistics, and leasing for the Benelux market. They are responsible for managing a team of support agents and optimizing operational efficiency across the region.
Requirements
Candidates should have 2-3 years of experience in operations, preferably with a background in customer care and people management. Fluency in both Dutch and English is required, along with strong analytical and problem-solving skills.
Benefits
- Impactful work in e-bike decarbonization
- Autonomy in strategy and team management
- Growth opportunities in a Series C scale-up
About Upway
Industry: Internet Marketplace Platforms
Company size: 51-200 employees
At Upway, we envision a world where cars are the exception and e-bikes are the norm. Our mission is to accelerate e-bike adoption and reduce waste. This is why we are building the largest platform for reconditioned e-bikes, making electric mobility more affordable, and giving a new life to millions of great products. We are looking for great talents to bring this mission to life!