UX Researcher - Dutch speaking
Key Skills
Job Description
In a nutshell
As our UX researcher, you will work collaboratively with Data Analysts, Product Owners, and Designers to develop the full user experience of Picnic’s products. With an open personality, you’re able to empathize with end-users on a weekly basis, whether that’s by guiding users through prototypes or investigating a new topic.
Half of the week, you initiate, plan and execute hands-on research activities. The other half is used to observe and analyse user behaviour and communicate those insights effectively to various teams and stakeholders. You experiment with research approaches to answer important questions. How can we make in-app customer service more accessible? How do customers decide what to eat? How can we make delivering our groceries safer for our runners? Every week presents new challenges to explore, frame and evaluate. Understanding both the big picture and the details, you examine insights from unique angles to bring a deeper understanding of customer experience and provide testable hypotheses.
Tricks of the trade
- Research: Take ownership of research activities to bring deep level insights
- Testing & exploring: Provide new hypotheses to test and explore
- Collaboration: Collaborate with designers and test prototypes on a weekly basis
- Share insights: Document sessions and present actionable insights to both consumer-facing and employee-facing teams
- Customer focus: Be the face of Picnic and engage with customers
- Continuous improvement: Strive for continuous improvement to take our UX team to the next level
Your superpowers
- MSc. degree in a relevant field, such as Industrial Design, Human Computer Interaction Design or Product Design
- 0-3 years of experience as UX Researcher
- Strong portfolio showcasing end-to-end product thinking, solving real problems for real people at scale
- Analytical eye: You’re not a data wizard, but you’re familiar with Excel and know how to visualise and interpret data
- Ability to reason on high level about various topics, to quickly understand and discuss both business and technical concepts
- Excellent communicator: You know how to strike up a conversation with anyone and know how to present insights succinctly
- Flexibility: Agile approach and ability to learn on the go
- Creativity: Outside-the box thinking and passion for details
- Affinity for or previous experience with digital design is a plus
- Fluency in both Dutch and English
- Open and available to work on-site fulltime
Picnic perks
🥗Fresh Lunch, coffee, and snacks
Our offices are equipped with fully-fledged coffee bars and a kitchen and chefs. They prepare delicious fresh and warm lunches every day so you can keep your energy up.
🚴🏼♂️Health insurance discount & bike plan
We have a partnership with CZ (a health insurance provider). Picnic employees get a discount on CZ insurance packages between 5% and 15%. Furthermore, through our partnership with Lease a Bike, you can rent-to-own a new (e)bike at a discounted rate
✍🏼 Learning & development
You’ll get ample opportunity to work on yourself at Picnic. We offer personal development through Lepaya courses, Academy trainings, and more. Interested in improving your mental wellbeing? Through OpenUp you get free access to trained psychologists and many courses.
All the rest
At Picnic you get 25 holidays, we cover your travel expenses and offer a pension plan. And your phone and laptop are on us, as well.
Core Responsibilities
You will lead end-to-end UX research activities, collaborating with cross-functional teams to test prototypes and gather actionable insights. Additionally, you will analyze user behavior and present findings to stakeholders to drive continuous product improvement.
Requirements
Candidates must hold an MSc degree in a relevant field like Industrial Design or HCI and possess 0-3 years of UX research experience. Fluency in both Dutch and English is required, along with a strong portfolio and analytical skills.
Benefits
- Fresh lunch
- Coffee and snacks
- Health insurance discount
- Bike plan
- Personal development courses
- Mental wellbeing support
- 25 holidays
- Travel expenses coverage
- Pension plan
- Company phone
- Company laptop
About Picnic
Industry: Retail
Company size: 5,001-10,000 employees
At Picnic, we’re a team of inventors, builders, dreamers, and best-in-class operators! With our app-only business model and custom-built in-house supply chain, we're revolutionizing the way people buy groceries and eat every day. We're growing across the Netherlands, Germany, France, and beyond. One of the things that makes Picnic different is that we handle almost everything ourselves: from forecasting and building automated warehouses to designing custom electric vehicles and writing our own software. It gives us total freedom to experiment with bold, new ideas (which we do a lot!). We love to challenge ourselves and learn by doing. The best way to grow here? By taking ownership from day one and pushing boundaries every single day. As a diverse team of over 85 nationalities, there’s always something happening - whether you’re into sports, board games, charity work, dancing at our legendary Picnic festival, or licorice tasting (yes, really!). Our scale-up culture means you get to own your work and bring fresh ideas to life. If you’re looking to make a real impact, reach out. We’d love to hear from you!