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Groups & Meetings specialist - PM shift
Work Arrangement
Office Days per Week: 3 days
Key Skills
Job Description
Groups & Meetings specialist - PM shift
Department: commercial
Employment Type: Permanent - Full Time
Location: Netherlands, Leiden
Reporting To: team lead groups & meetings EU - PM
Description
The groups & meetings specialist works very closely with the other groups & meetings specialists and coordinators, as well as all sales and demand managers in the commercial team, in order to optimize each other's activities.
Key Responsibilities
- Accept and convert the right groups - decision making
- Point of contact for group and meeting bookers from Marriott sales organisation, companies, travel agents and conference centers for all locations
- Managing group blocks and meeting room bookings using all the tools available
- Create a group quote, send out offer following the SLA
- Work closely with the sales & demand team and revenue tool OneYield for pricing decisions
- Proactive approach to acquire repeat clientele and build relations
- Account management and build out production
- Work on projects and other (administrative) activities
- Assist groups & meetings coordinators with organizing tasks where needed
Qualifications / skills
- Group and/or meeting business experience
- Customer focussed
- Negotiation skills
- Bachelor degree
- Proactive attitude, show initiative
- Organizational skills with ability to prioritize and eye for detail
- Strong communication and analytical skills
- Fluent in spoken and written English and either Dutch or other second language
What's in it for you?
- citizenM experience nights for you (and friends and family). Discount rates at Marriott hotels
- Personal and professional development opportunities and programs
- Latest tech devices and all the tools you need to be successful in your role
- Commuting travel costs covered (by car or public transport)
- Pension and cycle-to-work scheme
- Subsidized fresh daily lunches at our support office
- Flexible public holidays
- Employee assistance program
- Varied team days and social events (from food trucks and quizzes at the office to parties on boats)
location/hours
- Support Office Leiden. Hybrid working is possible, 2 or 3 days from the office per week. No fully remote. This is a full-time role.
- PM shift, from 14:00 to 22:00
Core Responsibilities
The specialist is responsible for the sales, pricing, and day-to-day organization of group and meeting business for all citizenM hotels. They act as the primary point of contact for clients and work closely with the commercial team to optimize revenue and conversion.
Requirements
Candidates should have experience in group or meeting business and possess strong negotiation and communication skills. A bachelor's degree is required, along with fluency in English and a second language.
Benefits
- CitizenM experience nights
- Discount rates at Marriott hotels
- Personal and professional development opportunities
- Latest tech devices
- Commuting travel costs covered
- Pension scheme
- Cycle-to-work scheme
- Subsidized fresh daily lunches
- Flexible public holidays
- Employee assistance program
- Team days and social events
About Another Star
Industry: Hospitality
Company size: 1,001-5,000 employees
Another Star is the company that built citizenM from an idea into a global brand. After the sale to Marriott International, we are starting a new chapter: running our portfolio as a focused, future-ready hotel management company. We operate all citizenM hotels in Europe and the United States under a long-term franchise partnership with Marriott. Our centralised way of working treats the entire portfolio as one global brand powered by smart design, clever technology and brilliant people. Our goal is simple: consistently great stays for guests and a hotel platform that performs at its best, every day.