Peddler logo

Operations Specialist

Peddler

Amsterdam
Contractor
0-2 years experience
On-site

Key Skills

Communication
Problem solving
Team coordination
Customer service
Logistics management
Flexibility
Empathy
Operations management

Job Description

About Peddler

At Peddler, we focus on making cities more sustainable through fast, smart, and efficient last-mile delivery. By partnering with over 500 local stores on our platform, we strengthen local retailers in our cities and connect them to the consumer demand using innovative technologies. Our established network enables us to offer same-day delivery from individual stores, leading retail chains and globally recognised brands with our 100% electric fleet.

Our mission is to transform current urban logistics into a fully sustainable network - beyond local retail. We achieve this in collaboration with international partners who supply our city hubs, after which we handle the last-mile delivery with our electric fleet. By joining Peddler, you become part of a company that values sustainability and innovation, playing a key role in our mission to transform last-mile delivery.

Are you a student looking for a dynamic and educational side job? As Operations Specialist / Rider Controller, you will play a crucial role in our Operations team and be the direct point of contact for our bicycle couriers.

What you'll do

  • Motivate and encourage: Direct our bike couriers and work with your team to ensure all deliveries run smoothly and keep our riders motivated.

  • Direct contact and communication between teams: keep in touch with departments such as customer service and routers to keep operations running smoothly.

  • Problem solving: address and resolve incidents proactive and effectively.

  • Ensure that riders can perform at their best: Monitor the performance of our couriers and help them grow and develop.


  • You are a great communicator: You can express yourself clearly in both Dutch and English, both written and orally.

  • Empathetic and approachable: You can make people feel heard and you are comfortable helping people.

  • Flexible: You can sign up for different shifts: morning, afternoon or evening. Whatever is convenient for you!

Why this part-time job is ideal for students

  • Great work experience: Work in a dynamic and growing start-up/scale-up environment.

  • Here to have a good time: Be part of a young and dedicated team that regularly organizes social events and team gatherings.

  • Flexible working hours: Easily combine your work with your studies thanks to our flexible choice of working hours.

  • Growth and development: You land well and feel comfortable at Peddler? Well, then we’re happy to support you in your career and make you grow within the company!

  • Valuable skills: Develop communication and problem-solving skills that are invaluable for your future career.

Join Peddler and be part of a fun team that likes to spend time together just as much as bringing sustainability to the next level! Take the first step in your career and help us grow while you become the best version of yourself.

At Peddler, we are always looking for ambitious individuals from all backgrounds. Ideally, you will grow within the company from this role, thanks to your proactive, flexible, and service-oriented attitude, your hands-on mentality to contribute to our collective growth, and your dedication to efficiency in your own tasks.

Core Responsibilities

The Operations Specialist will manage and motivate bicycle couriers to ensure efficient delivery operations. They will also act as a primary point of contact between departments to resolve incidents and maintain smooth workflows.

Requirements

Candidates must be fluent in both Dutch and English and possess strong communication and problem-solving skills. A flexible, service-oriented, and proactive attitude is required to thrive in this dynamic start-up environment.

Benefits

  • Flexible working hours
  • Social events
  • Team gatherings
  • Career growth opportunities

About Peddler

Industry: Retail

Company size: 51-200 employees

Built for the city. Designed for scale. The city network already closest to demand. Peddler started with a simple idea: helping local commerce move online. Over time, that mission evolved with the needs of the market. In 2026, it continues in a new form, sustainable city logistics that brings retailers and brands closer to their customers through faster delivery, smarter local infrastructure and lower impact in the cities we serve. Why we built it: Growth versus congestion. Consumers are demanding better reliability and service, but not at any cost. Personalised same-day delivery is hugely expensive to run, so instead we built an e-commerce-focused same-day service: proximity to demand as the moat, designed for scale rather than for a premium few. How it works: Urban delivery is changing. Low-emission zones, rising customer expectations and dense parcel flows demand a different network. Peddler combines city hubs, cargo-bike fleets, routing technology and live operational control to move parcels far more efficiently through urban areas, reaching your customer greener, faster and more reliably. Join us at Peddler and be part of the movement to shape the future of sustainable last mile delivery.

Added 3 months ago