IT Support Engineer
Key Skills
Job Description
Job Req ID: 29203
About Supermicro:
Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are amongst the fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer many new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us to drive accelerated growth and technology-led innovation in the global marketplace.
Job Summary:
Supermicro is looking for an IT Support Engineer who will support us in providing technical assistance, resolving hardware/software issues, and maintaining IT infrastructure. Core tasks include troubleshooting, user management, software installation, network configuration, and managing service tickets to ensure minimal downtime for staff.
Essential Duties and Responsibilities:
- Set up and configure new laptops and desktop computers.
- Provide excellent customer service to users including responding to and resolving requests related to hardware and software assistance, telephony services, account creating and entitlements, and other general IT support.
- Setup and install computer peripherals like monitors, network printers and scanners; Responsible for Hardware/software installations.
- Identify and troubleshoot network issues.
- Windows AD administration.
- Responsible for server maintenance and network setup maintenance.
Qualifications:
- 2 years of experience in a technical desktop support role preferred.
- MBO in IT related fields.
- English is required, Dutch is a pro.
- Service oriented.
- Lives relatively close to the Super Micro EMEA office.
EEO Statement
Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.
Core Responsibilities
Provide technical assistance and resolve hardware and software issues to maintain IT infrastructure. Tasks include configuring laptops, managing service tickets, and performing Windows AD administration to ensure minimal downtime.
Requirements
Requires a degree in an IT-related field and preferably 2 years of experience in a technical desktop support role. Proficiency in English is required, and the candidate should reside near the EMEA office.
About Super Micro Computer
Industry: Computer Hardware Manufacturing
Company size: 5,001-10,000 employees
Supermicro® (NASDAQ:SMCI), with 30+ years of leadership in Enterprise, cloud, AI, and 5G Telco/Edge Infrastructure solutions, pioneers the industry with Building Block Solutions® and Green Computing servers. Its customizable, efficient, and sustainable IT offerings such as liquid-cooling technology redefine performance standards and environmental responsibility.