Customer Account Manager
Key Skills
Job Description
As a Customer Account Manager at Full Circle, your primary focus is customer support, service improvement, and commercial development to ensure an outstanding customer experience and long-term client satisfaction.
You act as a trusted partner, building strong relationships, understanding customer needs, and ensuring they receive maximum value from our products and services.
In this role, you will serve as the main point of contact, proactively supporting customers, managing internal stakeholders, and identifying opportunities to improve performance and drive commercial development.
What a Day-to-Day look like:
- Manage relations with assigned customer accounts by building and maintaining strong, long-term relationships
- Serve as primary contact for customer queries, issues and/or escalations
- Take the lead in customer meetings and commercial customer discussions
- Identify opportunities for commercial development
- Monitor customer satisfaction and proactively address risks
- Collaborate and support internal teams (business development, operations, control room, engineering)
- Track account performance and report on KPIs (such as customer satisfaction)
Job Requirements:
- Excellent communication skills in English (written and verbal)
- Ability and willingness to travel
- Bachelor’s degree
- Hands-on and customer-focused mindset
- Work independently and transparently
- Strong organisational skills
- Ability to work cross-functionally
- Problem-solving
- Interest in relationship building
- Location: Flexible
- Office hours: Hybrid working
- Travel: Occasionally
About Full Circle
Having been in the wind turbine sector for more than twenty years, we are now ready to take off and shine as an independent entity, supporting different brands of wind turbines. Our transition to independence began in 2021 and every day our team is driven by the excitement of growth and autonomy. Our mission: Service of excellence, without exception! We are here to offer you top-notch maintenance support, no matter the brand of your wind turbine or the number of wind turbines installed in your garden. Count on our responsiveness, transparency and speed of intervention. From routine maintenance to blade inspections, repairs, 24/7 remote monitoring, and even mandatory regulatory inspections, we take care of it all! In short, everything to keep your wind turbines running optimally.
Our secret: expertise, resources and personalised support! We are recognized for our unparalleled expertse, our abundant resources and our user-friendly and personalized approach that guarantees optimal performance of your turbines.
Our headquarters: where the magic happens! Our headquarters are nestled in the bustling city of Amersfoort, the Netherlands. But beware, our team is spread throughout Europe and ensures the maintenance of wind turbines around the world.
Discover our dynamic and lively team! Much more than just a team, we are a real bubbling of enthusiasm and youth, which evolves at the pace of our company. So our working environment is absolutely great: communicative energy and seamless collaboration!
We are open, direct and honest, reflecting the diversity of the world around us! Hey, you! Still there? Join us! If you're still here and you're thinking, "This looks like it's for me," click "Apply." We look forward to meeting people who share our enthusiasm and skills. Together, let's create wonders in the field of wind power!
Join us at Full Circle.
If you are passionate about renewable energies and you thrive in a dynamic environment, we want you on our team! Apply now and let's revolutionize the world of wind turbines together! At Full Circle, we are fortunate to be able to successfully recruit all of our new employees ourselves, which we are very proud of.
Despite our requests not to seek help in this area, our HR team, hiring managers, and intake department are overwhelmed with contact requests: calls, emails, and other attempts. We know you're here and we understand that recruiting is part of your job, but we urge you to respect our time and not contact us. We want to dedicate all our time to working for a greener world!
If we ever need help, we will use our usual suppliers (and no, we are not looking for new ones ;-)). We thank you for your understanding and wish you the best of luck in your research.
Core Responsibilities
The role focuses on managing customer accounts, improving service, and driving commercial development to ensure long-term client satisfaction. The manager serves as the primary point of contact for queries and collaborates with internal teams to track account performance.
Requirements
Candidates must have a bachelor's degree and excellent written and verbal communication skills in English. A customer-focused mindset, the ability to work independently, and a willingness to travel are also required.
About Full Circle Wind Services
Industry: Services for Renewable Energy
Company size: 201-500 employees
Welcome to Full Circle Wind Services, the independent, multi-brand turbine operations, maintenance, and repair service for every scale of onshore wind operation. Full Circle means full service, and we're setting high standards for the renewables sector with our complete approach to O&M, repair, and customer service. Our experienced global teams are dedicated to keeping your turbines operating at optimum performance levels with a full-scope service approach that includes preventive and corrective maintenance, blade inspection and repair, major component repair and replacement, 24/7/365 remote monitoring, and statutory inspections. We have it all covered. We've built Full Circle to respond flexibly and swiftly, wherever you are located, whatever the brand of turbine, and regardless of the scale or mix of brands that make up your operation. From single turbine owners and community-owned setups to large-scale wind farms, our expert teams understand the pressures owners face, the all-around benefits of a well-maintained fleet, and above all, the need for a fast, expert response you can rely on. You're in good hands. Each and every member of our team is committed to playing our part to maintain and sustain the transition towards a low-carbon future.