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CRM Specialist (Retention, Klaviyo, Email)

Polaris Growth

Full-time
2-5 years experience
Hybrid

Key Skills

CRM
Retention Strategy
Lifecycle Marketing
Klaviyo
Email Marketing
A/B Testing
Data Analysis
E-commerce
RFM Analysis
CLV
Shopify
Magento
WooCommerce
Attribution
Communication Skills
Project Ownership

Job Description

Polaris Growth is hiring a CRM Specialist to join our team. You’ll work on CRM, retention and Lifecycle strategies for established & fast-growing e-commerce brands.

What you’ll do

  • Turn customer data into clear actions and improvements

  • Translate strategy into execution (and vice versa)

  • Build and optimize flows, campaigns, and pop-ups in Klaviyo

  • Run A/B tests and iterate fast

  • Work in sprints with your team and clients

What we’re looking for (non-negotiable)

  • 3+ years experience in email marketing / CRM / e-commerce

  • Strong hands-on experience with flows and campaigns

  • Experience with Klaviyo or similar tools

  • Strong communication skills (Dutch and/or English)

  • Analytical, proactive, and comfortable owning projects

Nice to have

  • Experience with RFM, CLV and loyalty

  • Shopify / Magento / WooCommerce knowledge

  • Eye for identifying gaps in retention & performance

  • Understanding of attribution and margins

What you’ll get

  • Competitive salary based on your experience and skill set

  • Mostly remote, with regular co-work days

  • 25 vacation days (full-time) + NS Business Card

  • Company laptop + full home office setup

  • Access to top training (Klaviyo, CRO, data & strategy)

  • Room to grow into the direction you want

  • Work at a leading Klaviyo Elite Partner agency

  • Team outings, drinks & events

  • A direct, open culture with strong team support

This is for you if

  • You want to go beyond execution and think strategically

  • You enjoy solving problems and improving systems

  • You want to grow fast within a strong team

This is not for you if

  • You prefer repetitive, low-impact work

  • You need constant guidance to move forward

  • You’re not interested in continuous improvement

Apply now and let’s build something meaningful together.

Core Responsibilities

Develop and execute CRM, retention, and lifecycle strategies for fast-growing e-commerce brands. This includes building and optimizing Klaviyo flows, campaigns, and pop-ups while utilizing A/B testing to drive improvements.

Requirements

Requires 3+ years of experience in email marketing or CRM within the e-commerce sector, specifically with hands-on Klaviyo experience. Candidates must be analytical, proactive, and proficient in English and/or Dutch.

Benefits

  • Competitive Salary
  • Mostly Remote Work
  • 25 Vacation Days
  • NS Business Card
  • Company Laptop
  • Full Home Office Setup
  • Access To Top Training
  • Career Growth Opportunities
  • Team Outings, Drinks & Events
Added 3 months ago