Medical Receptionist
$19 - $23
Key Skills
Job Description
Job Description – Medical Receptionist
Classification FSLA
Non-Exempt - hourly
Salary Grade/Level/Range
Experience, longevity, within company pay structure.
Reports to
Office Manager
Summary/Objective
This job operates in a medical office facility. Sits at desk, routinely uses standard office equipment, computers, phones, photocopiers, scanner, filing cabinets and fax machines.
Essential Functions
- Welcomes patients and visitors to the medical office.
- Providing directions or information to patients to ensure they are in the right location for visit/procedure.
- Assisting patients with digital check-in or manual completion of forms.
- Maintains patient accounts by obtaining, recording, and updating personal and financial information.
- Scanning pertinent information into EMR including insurance, identification, and authorization documents.
- Collects co-pays and processes patient payments.
- Optimizes patients' satisfaction, provider time, and treatment room utilization by completing check-in of appointments in a timely fashion with the ability to multitask.
- Act as the patient intake software liaison when technical issues arise.
- Maintains operations by following policies and procedures; reporting needed changes.
- Participates in the training of new staff members.
- End of day balancing to ensure all payments have been posted and applied accordingly.
- Handles all calls to the front desk as it relates to insurance and check in process.
- Maintains a working relationship with the medical receptionists at satellite medical offices and staff members of other departments.
- Other duties as assigned by management.
Physical Demands
This position requires the ability to bend or stand, sit as necessary and view computer screens for extended periods of time.
Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday between the hours of 6:00am and 5:00pm and Saturdays when necessary. Schedules may vary. Due to the nature of the work this position is not eligible for tele-commuting.
Travel
Minimal, between offices if needed.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice and may be assigned additional duties as needed. Employee must adhere to all approved policies, procedures and philosophies.
Core Responsibilities
The Medical Receptionist manages patient intake, including welcoming visitors, updating financial and personal information, and processing co-pays. They also handle front-desk calls and maintain electronic medical records to ensure efficient clinic operations.
Requirements
Candidates must be able to multitask in a fast-paced medical environment and operate standard office equipment. Physical ability to stand, bend, and view computer screens for extended periods is required.
About M.I.N.D
Industry: Medical Practices
Company size: 51-200 employees
Michigan Institute for Neurological Disorders (MIND) is Michigan’s largest private, multi-specialty neurological practice, serving more than 11,000 patients each month. For more than 50 years, MIND has been a trusted resource for patients, families, and providers seeking advanced expertise in conditions of the brain, spine, and nervous system. Our centers integrate diagnostic, therapeutic, and supportive services—bringing together neurodiagnostic testing, MRI imaging, infusion therapy, clinical research, and advanced treatments under one roof. With multiple locations across Southeast Michigan, we make it easier for patients to access coordinated neurological care. Our multidisciplinary team of board-certified neurologists, neuroradiologists, nurse practitioners, and specialized clinical staff provides compassionate, patient-centered care while partnering closely with referring physicians to ensure continuity and optimal outcomes. Specialties include: • Multiple Sclerosis • Alzheimer’s & Memory Disorders • Parkinson’s & Movement Disorders • Headache, Facial Pain & Migraine • Interventional Pain Management• Neurodiagnostic Testing & MRI Imaging • Infusion Therapy & Research With multiple convenient locations and a long-standing reputation for excellence, MIND is proud to serve as Michigan’s leader in comprehensive neurological care.