Fulfilment Site Lead
Key Skills
Job Description
As FC Lead, your mission is to build a high-performance, customer-first culture by enabling your team and creating a great place to work. You own site performance across safety, quality, and cost, with an driving excellence through 6S standards and Lean programs. By prioritizing leadership coaching and internal team development you deliver sustainable, reliable results that consistently exceed customer expectations.
Tricks of the trade
- Lead the site: Take responsibility for site performance on a weekly, period, and annual basis, meeting safety, quality, and operational KPIs.
- Build people culture: Create a high-performance environment where teams are supported, motivated, and accountable.
- Develop leaders: Guide and coach Operations Managers and Supervisors to strengthen leadership quality across the site.
- Drive key metrics: Deliver results on retention, perfect deliveries, delivery capacity, UPH, cost, and operational standards.
- Manage incidents and planning: Handle critical incidents, manage escalations, and ensure smooth operational planning and continuity.
- Lead HR and external affairs: Primary contact for the FC People Partner with direct accountability for complex HR cases; work with external stakeholders and authorities as required.
What you'll bring
- Bachelor’s or Master’s degree in relevant field
- 6+ years operations experience, including large multi-shift teams
- Familiar with fast-paced environment
- Proven ability to lead, coach, and build high-performing teams
- Experience driving Lean and continuous improvement initiatives
- Proven ability to deliver results through KPIs and operational standards
- Strong problem-solving and decision-making skills, managing critical incidents
- Fluent in English and Dutch
Picnic perks
You'll receive a competitive compensation package, including:
- 25 vacation days per year to recharge your batteries
- The option to lease a car
- You’ll get freshly prepared, healthy breakfast, lunches (and dinner at the FC) as well as delicious snacks and drinks available at all Picnic locations
- A flexible company pension plan called “Doenpensioen” at a.s.r.
- Picnic laptop and smartphone
- An awesome scale-up atmosphere with the freedom to drive your own projects and the opportunity to have an impact!
- The chance to work in an international environment with motivated team members & legendary company events
- Many internal learning and development possibilities as well as professional soft skill & leadership trainings at a specialized external party
Core Responsibilities
Lead the fulfillment site to meet safety, quality, and operational KPIs while fostering a high-performance, customer-first culture. Manage site performance, coach leadership teams, and handle complex HR cases and external stakeholder relations.
Requirements
Requires a Bachelor's or Master's degree and over 6 years of operations experience managing large multi-shift teams. Must be fluent in English and Dutch with a proven track record in Lean initiatives and KPI delivery.
Benefits
- 25 Vacation Days Per Year
- Company Car Lease Option
- Free Healthy Breakfast, Lunches, and Dinners
- Free Snacks and Drinks
- Flexible Company Pension Plan
- Company Laptop
- Company Smartphone
- Internal Learning and Development Possibilities
- Professional Soft Skill and Leadership Trainings
About Picnic
Industry: Retail
Company size: 5,001-10,000 employees
At Picnic, we’re revolutionizing the way people buy groceries. Our affordable and sustainable service is made possible by our passionate people, cutting-edge technology, efficient planning, and, of course, our fleet of iconic electric vehicles! It’s why our customer base is growing rapidly across the Netherlands, Germany, and France. One of the things that makes Picnic different is that we handle almost everything in-house: forecasting, developing our first automated warehouse and new electric Picnic vehicles, internal and customer-facing applications—the list goes on. It gives us more freedom when it comes to trying out new and innovative ideas, which is something we do a lot! We love to challenge ourselves and learn new things. Our teams have access to various meetups, language classes, ‘Lunch & Learn’ sessions, our very own Tech Academy, and tailored soft-skills training. Professional development is as important to us as the service we provide to our customers. As a diverse team made up of over 80 nationalities, there are always plenty of activities to get involved with, whether you’re into sports, board games, charitable causes, dancing (at our legendary Picnic festival), or licorice tasting—yes, even that! Our scale-up culture means you get to own your role and bring fresh ideas to the table. So, if you’re looking for an opportunity to make a real difference, get in touch—we’d love to hear from you.