Tech Support Engineer (f/m/n)
Key Skills
Job Description
Company Description
InPost Group is an innovative European out of home deliveries company, revolutionizing the way parcels are delivered to customers. With operations across several countries, our network of intelligent lockers provides customers with a fast, convenient, and secure delivery option. InPost Group is a publicly traded company, with a market capitalization of about $5 billion as of March 2023. With over 10,000 people worldwide, InPost Group is one of the largest out of home delivery providers in Europe , committed to providing sustainable and efficient delivery solutions to meet the evolving needs of customers in today's rapidly changing landscape.
Job Description
- Diagnose faults on workstations, peripherals, and office equipment.
- Install and configure Windows/macOS systems in compliance with IT policies.
- Maintain equipment (printers, video conferencing, digital displays).
- Coordinate with the Hardware Asset Management team for repairs and replacements.
- Prepare workstations and access for new employees.
- Train users on essential tools and IT best practices.
- Assist with VPN access issues, MFA, and network connectivity.
- Create and manage guest Wi-Fi accounts and secure access.
- Prioritise and process tickets in the ITSM tool (JIRA, ServiceNow).
- Document resolution steps to ensure traceability.
- Escalate complex incidents to specialist teams.
- Proactively communicate about outages and service interruptions.
- Write guides and FAQs for users.
- Identify recurring issues and propose solutions to reduce incidents.
- Collaborate with IT teams to optimise processes.
Additional information:
- Flexible working hours, occasional on-call duties.
- Occasional remote work possible.
This position is based in Vianen, Netherlands. Candidates located in the Utrecht region or willing to relocate are encouraged to apply.
Qualifications
- 2–5 years of experience in IT support, helpdesk, or technical support roles
- Bachelor’s degree in IT or equivalent practical experience
- Solid knowledge of Windows and/or macOS environments
- Hands-on experience with hardware and software troubleshooting for end-user devices
- Familiarity with Active Directory and user account management
- Basic understanding of networking concepts, including VPN, IP configuration, and connectivity troubleshooting
- Experience working with ITSM tools such as JIRA or ServiceNow
- Exposure to tools such as SCCM, JAMF, TeamViewer, or mobile device management (MDM) solutions is a plus
- Strong communication skills and a service-oriented mindset
- Ability to work independently, prioritise tickets, and manage multiple requests effectively
- Fluent Dutch and strong English communication skills required
Additional Information
- 7-month contract with the possibility to extend.
- Holiday allowance and 25 vacation days per year.
- Chances to broaden your skill set and acquire new competencies through daily work, challenging projects, and training activities.
Core Responsibilities
Diagnose and resolve faults on workstations, peripherals, and office equipment while managing user access and network connectivity. Process tickets via ITSM tools and create documentation to optimize IT processes and reduce recurring incidents.
Requirements
Requires 2-5 years of IT support experience and a Bachelor's degree in IT or equivalent practical experience. Must be fluent in both Dutch and English with strong knowledge of Windows/macOS and networking concepts.
Benefits
- Holiday Allowance
- 25 Vacation Days Per Year
- Professional Development Opportunities
- Training Activities
About InPost
Industry: Transportation, Logistics, Supply Chain and Storage
Company size: 10,001+ employees
InPost S.A. – a company listed on Euronext Amsterdam - is the leading out-of-home e-commerce enablement platform in Europe. InPost Group operates across key geographies: Poland, the UK, Italy and the Iberian Peninsula, as well as France and Benelux, through its subsidiary, Mondial Relay. In July 2021, InPost acquired the leading French logistics operator – Mondial Relay. It was the largest Polish private foreign investment and allowed the InPost Group to enter new markets. InPost Group provides modern logistics delivery through the network of more than 50,000 out-of-home pick-up points, including over 27,000 Automated Parcel Machines (“APMs”), as well as to-door courier and fulfilment services to e-commerce merchants. Positioned in the fast-growing e-commerce market, InPost Group’s strategy is further enhanced by its investments in technology that provides consumers, merchants and our planet a best-in-class, lower cost, more convenient and sustainable form of last-mile delivery. Through its delivery services, InPost Group is creating a greener solution for e-commerce, as APM deliveries reduce CO2 emissions due to highly efficient logistic model on last mile, as well as significantly lower traffic and noise pollution in cities. In the last full year (the 12 months to 31 December 2022), InPost Group handled 744.9 million parcel deliveries.