Senior R&D Transformation Solutions Designer
Key Skills
Job Description
Job Description
Senior R&D Transformation Solutions Designer at a glance ...
The Senior R&D Transformation Solutions Designer drives end-to-end (E2E) capability design and transformation across R&D by combining service design, systems thinking, and program delivery.
This role focuses on shaping and delivering solutions that transform the way R&D operates, across people, process, and technology, while ensuring a human-centric, inclusive, and adoption-driven approach. You will connect strategy to execution by designing holistic solutions and leading or coordinating their implementation across functions.
We value curiosity, empathy, and kindness. Both in how we design solutions and how we work with each other.
Key Ingredients:
Capability & Service Design
Design and optimize end-to-end workflows and capabilities across R&D
Apply service design methodologies to create user-centered, scalable solutions
Create service blueprints, journey maps, and other design artifacts to visualize and improve end-to-end experiences
Translate business needs into integrated solutions across people, process, and technology
Help ensure alignment with broader transformation strategy and organizational goals
Take a holistic, systems-level view of challenges and solutions
Ensure solutions are grounded in real user needs through research, feedback, and iteration
Identify interdependencies across teams, processes, and tools
Ensure solutions are sustainable, scalable, and integrated into the broader ecosystem
Program & Change Management
Lead, coordinate or support (based on initiative scope) projects and programs from concept to implementation
Drive delivery of digital and non-digital solutions using Agile and hybrid methodologies
Orchestrate cross-functional teams to ensure successful rollout and adoption
Balance strategic design with hands-on execution
Drive change management and adoption strategies
Engage and influence stakeholders across all levels of the organization
Manage resistance and ensure alignment through clear communication and storytelling
Act as a bridge between business, digital, and operational teams
Recipe for Success: Apply if this sounds like you!
6+ years experience in service/solution design, program management, or transformation roles
Proven ability to deliver end-to-end solutions across people, process, and technology
Experience working in cross-functional, complex environments
Strong systems thinking and ability to work at both strategic and operational levels
Solid understanding of service design and/or design thinking methodologies
Experience with program/project management frameworks (Agile, hybrid, or traditional)
Knowledge of change management principles and stakeholder engagement approaches
Excellent communication and storytelling skills across different audiences
We recognize that no candidate will meet every requirement. If this role excites you, we encourage you to apply, even if your experience doesn’t perfectly match the description.
Location(s)
Nijmegen
Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.
Core Responsibilities
Drive end-to-end capability design and transformation across R&D by integrating people, process, and technology. Lead the implementation of holistic, human-centric solutions using service design and program management methodologies.
Requirements
Requires over 6 years of experience in service design, program management, or transformation roles within complex environments. Must possess strong systems thinking skills and proficiency in Agile or hybrid project management frameworks.
About The Kraft Heinz Company
Industry: Food and Beverage Services
Company size: 10,001+ employees
The Kraft Heinz Company is one of the largest food and beverage companies in the world, with eight $1 billion+ brands and global sales of approximately $25 billion. We’re a globally trusted producer of high-quality, great-tasting, and nutritious foods for over 150 years. While Kraft Heinz is co-headquartered in Chicago and Pittsburgh, our brands are truly global, with products produced and marketed in over 40 countries. These beloved products include condiments and sauces, cheese and dairy, meals, meats, refreshment beverages, coffee, infant and nutrition products, and numerous other grocery products in a portfolio of more than 200 legacy and emerging brands. We spark joy around mealtime with our iconic brands, including Kraft, Oscar Mayer, Heinz, Philadelphia, Lunchables, Velveeta, Maxwell House, Capri Sun, Ore-Ida, Kool-Aid, Jell-O, Primal Kitchen, and Classico, among others. No matter the brand, we’re united under one vision: To sustainably grow by delighting more consumers globally. Bringing this vision to life is our team of 37,000+ food lovers, creative thinkers, and high performers worldwide. Together, we help provide meals to those in need through our global partnership with Rise Against Hunger. We also stand committed to responsible, sustainable practices that extend to every facet of our business, our consumers, and our communities. Every day, we’re transforming the food industry with bold thinking and unprecedented results. If you share our passion – and are ready to create the future, build a legacy, and lead as a global citizen – there’s only one thing to do: join our table and let’s make life delicious!