Key Skills
Job Description
At Wundermart, we're transforming hospitality across Europe. With hundreds of autonomous hotel shops and a rapidly growing platform, we're looking for a Performance Manager who combines commercial thinking with operational excellence. You'll own the performance of a portfolio of hotels, partners, and value circles. By using data, identifying opportunities, and working closely with cross-functional teams, you'll continuously improve revenue, profitability, customer experience, and operational performance. If you love solving complex challenges, making data-driven decisions, and creating real business impact, this role is for you.
- Own the commercial and operational performance of your portfolio across Europe, including revenue, profitability, and Like-for-Like (LFL) growth.
- Lead and coach one or more Performance Specialists.
- Monitor and analyze KPIs such as revenue, sales, margins, availability, waste, operational performance, and LFL growth.
- Develop and execute improvement plans that increase performance and profitability.
- Identify commercial opportunities, operational bottlenecks, and optimization initiatives using data and insights.
- Drive continuous improvements in performance, processes, and ways of working across our European operations.
- Work closely with the Product Team, Customer Success, Partner Sourcing, Onboarding/Implementation, and other stakeholders to improve our platform and customer experience across Europe.
- Lead partner performance reviews and translate insights into actionable recommendations.
- Improve product availability and reduce revenue loss caused by out-of-stock situations.
- Coordinate cross-functional initiatives across Europe to deliver business objectives.
- Report on performance trends, risks, opportunities, and escalate commercial or operational issues where needed.
- Bachelor's or Master's degree in Business, Economics, Hospitality, Supply Chain, Data Analytics, or a related field.
- 3+ years of experience in performance management, commercial operations, business analytics, consulting, retail, hospitality, or a similar role.
- Strong analytical skills and the ability to translate data into actions.
- Commercial mindset with a passion for continuous improvement.
- Experience managing stakeholders across multiple teams.
- Comfortable leading projects and driving change in a fast-paced environment.
- Excellent communication skills in English.
- Experience with BI tools, dashboards, and data analysis is a strong plus.
- Learning budget
- Travel reimbursement
- Monthly phone compensation
- Regular company events
- Free lunch at our HQ
- And more...
Why Wundermart?
At Wundermart, you'll join one of Europe's fastest-growing hospitality tech companies. We combine technology, retail, and hospitality to create the hotel experience of the future.
You'll have ownership from day one, work with ambitious colleagues, and make a direct impact on our international growth. We move fast, trust our people, and encourage everyone to improve, experiment, and challenge the status quo. If you're excited by data, ownership, and building the future of hospitality we'd love to meet you.
Core Responsibilities
The Performance Manager owns the commercial and operational performance of a European hotel portfolio, focusing on revenue, profitability, and LFL growth. They lead Performance Specialists and collaborate with cross-functional teams to optimize platform performance and customer experience.
Requirements
Candidates need a degree in Business, Economics, or a related field and over 3 years of experience in performance management or business analytics. Strong analytical skills, a commercial mindset, and proficiency in English are required.
Benefits
- Learning Budget
- Travel Reimbursement
- Monthly Phone Compensation
- Regular Company Events
- Free Lunch At Our Hq
About Wundermart
Industry: IT Services and IT Consulting
Company size: 51-200 employees
Wundermart is Europe's leading provider of smart, profitable and scalable F&B solutions in hotels. We help you answer your guests demands by delivering exactly what they want, when they want it. Whether it is a shop in your lobby, all-day breakfast or an unmanned bar. Our unique AI-powered formula takes any hotel F&B moment and turns it a guaranteed revenue driver.