Epicenter logo

SERVICE MANAGER

Epicenter

Amsterdam
Full-time
0-2 years experience
On-site

Key Skills

Customer Service
Problem Solving
Organization
Detail Oriented
Dutch Proficiency
English Proficiency
Office Equipment Management
Graphic Design
Event Organization
Access Control

Job Description

We are looking for a full time employee (40 hours/week or as agreed) for a Service Desk / Receptionist position.

Epicenter is an innovation hub for growth companies. Under one roof, you'll find an inspiring community, a wide range of growth-focused events, and coworking, office, and event spaces. Epicenter first opened its doors in Stockholm in 2016. Today, Epicenter operates similar hubs in both Oslo and Helsinki. Every year, Epicenter hosts more than 600 events ranging from meetings to conferences, and provides office space for over 500 companies in its facilities.

A typical day in this role would include tasks such as:

  • Keeping meeting rooms tidy and organized

  • Managing keys and access control

  • Sorting and distributing mail

  • Welcoming and assisting visitors

  • Responding to inquiries about our facilities via email

  • Helping customers with questions and requests

  • Organizing various community events for our members and clients

Working hours are primarily between 7:30 AM and 5:30 PM, Monday through Friday.

This position would be a great fit for someone who:

  • Has previous experience in similar roles or a strong desire to learn

  • Possesses excellent problem-solving skills

  • Has outstanding customer service skills and genuinely enjoys working with people

  • Is organized and detail-oriented

  • Is proficient in at least in Dutch and English

  • Has basic knowledge of office-related equipment (video conferencing systems, displays, etc.)

  • Experience with graphic design tools (e.g., Canva) is considered a plus.

We will be conducting interviews throughout the application period and will fill the position as soon as a suitable candidate is found. Ideally, the successful candidate would start no later than 1st of September

Core Responsibilities

The role involves managing the service desk and reception, including welcoming visitors and handling facility inquiries. Responsibilities also include maintaining meeting rooms, managing access control, and organizing community events.

Requirements

Candidates should have previous experience in similar roles or a strong desire to learn, with excellent customer service and problem-solving skills. Proficiency in both Dutch and English is required, along with basic knowledge of office equipment.

About Epicenter

Industry: Executive Offices

Company size: 11-50 employees

We’re the community, learning platform, and meeting arena where success comes to reality. ✨ Epicenter was born in 2014 on a rooftop in Stockholm, Sweden, and ever since our role has been to support local entrepreneurs to accelerate internationally and give them the tools to scale up their efforts to meet the global demands, successfully. 📈 Today Epicenter is the Nordic digital innovation house for those growth-minded companies who want to innovate with impact. Currently, Epicenter is located in Helsinki, Stockholm, and Oslo. Enhance your growth, stay ahead of the competition, and create meaningful networks by joining Helsinki's most vibrant scaleup community. Learn more about us and book a visit on our website.

Added 3 months ago