Warranty Specialist Part-time 20 hours
Key Skills
Job Description
Company Description
MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.
Job Description
Are you detail-oriented with a passion for automotive service excellence? Do you thrive in environments where precision, compliance, and customer satisfaction intersect? Are you ready to contribute to a high-performing technical support team?
We are currently looking for a Part-time (20 hours) Warranty Specialist, who will be ensuring accurate warranty case handling, compliance with OEM policies, and seamless collaboration with retailers and technical teams.
Qualifications
You will be responsible for the following:
- Acting as the contact person for dealer enquiries
- Support dealers in the warranty claim submission and evaluation processes
- Ensure that the markets are compliant with the manufacturer’s policies
- Raising awareness of the pre-approval process and liaising with dealer technical support and/or helpdesk
- Support the parts return process
- Provide support in the execution/handling of warranty audits
- Preparation of monthly, as well as extraordinary reports to support market improvements
Additional Information
You will do best in this role, if you have:
- Experience/knowledge of warranty processing and warranty guidelines
- Good communication and presentation skills
- “Customer First”, proactive approach
- Fluency in Dutch and English
- Affinity with Automotive
MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.
Core Responsibilities
The role involves managing warranty case handling and ensuring compliance with OEM policies for dealers. Key tasks include supporting claim submissions, handling parts returns, and preparing market improvement reports.
Requirements
Candidates should have experience in warranty processing and a strong affinity for the automotive industry. Fluency in both Dutch and English, along with a proactive, customer-first approach, is required.
About MSX International
Industry: Business Consulting and Services
Company size: 5,001-10,000 employees
For over 30 years, we have proudly partnered with top automotive OEMs and mobility companies worldwide, offering unwavering support in their pursuit of transforming their retail strategies and managing operations across key areas such as : Dealer Performance Improvement, Repair Optimization and Consumer Engagement. With an unwavering commitment to excellence, we empower our clients to unlock their full potential through the combination of people, processes and technology. Equipped with innovative tools, extensive industry knowledge and passion for revolutionizing retails operations, we strive to inspire and drive our clients towards success. As the mobility industry undergoes a transformative journey, we stand as the catalyst for its success. Join us on this extraordinary path, where together, we will shape the future of mobility. MSX focus areas include: Consumer Engagement Warranty and Repair Efficieny Diagnostic and Repair Engancement Parts, Accessories and Service Performance Techninal Information Sales Performance and Distribution Actionable Insights Learning