Service Area Manager- Netherlands
Key Skills
Job Description
About BYD
Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.
BYD is a leading, high-tech multinational, based in Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 300,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.
BYD Europe BV located in Hoofddorp, Netherlands. BYD Europe BV offers a full line of BYD electric vehicles, including all-electric cars, all-electric buses, and all-electric forklift trucks.
Key Responsibilities:
Drive and develop partners’ service preparation, execution and service performance assessment, ensure annual service target and the goal achievement, steering the partner’s continuous service level improvement.
Regional dealer regular visit, organize meeting, workshop and other activities with regional partners, review the business plan. Be responsible for the after-sales projects development, execution and assessment.
Secure the quality of our service network by timely training, tooling and other supportive materials.
Regional customer satisfaction follow up (NPS), assist partners to close customer complaint in time, Goodwill authorization and management.
Coordinate the spare parts deliveries in close cooperation with the Supply Chain team and steering parts service level improvement.
Support the regional after-market activities and service campaign implementation;
Skills, Qualifications, and Experience Required:
2 + years previous customer service/contact center experience
Attention to detail
Very good written and verbal communication skills in the English and Dutch language
An effective communicator with a commitment to providing exceptional levels of customer service
Excellent verbal and written communication skills
Active listening skills
Patience and ability to remain calm under pressure
Excellent interpersonal skills
Ability to accept criticism
Good time management
Sales and persuasive skills.
Location: Hoofddorp
Type of Employment: Full-time
Core Responsibilities
Drive and develop partner service performance and execution to achieve annual service targets. Manage after-sales projects, customer satisfaction (NPS), and coordinate spare parts deliveries with the supply chain team.
Requirements
Requires at least 2 years of customer service or contact center experience with strong communication skills in both English and Dutch. Candidates must demonstrate patience, attention to detail, and the ability to remain calm under pressure.
About BYD Europe
Industry: Motor Vehicle Manufacturing
Company size: 201-500 employees
As BYD’s first overseas subsidiary, BYD Europe B.V., now located in Scorpius 112, 2132 LR Hoofddorp, the Netherlands, was founded in 1998. BYD Europe mainly focuses on New Energy products, including Electric Vehicles, especially passenger cars, buses, trucks and forklifts; Rechargeable batteries, Solar Panel, Energy Storage and Rail Transit. Visit BYD Europe Auto brand new website: https://www.bydauto.eu/