Operational Excellence Consultant
Key Skills
Job Description
Operational Excellence Consultant
MSIG Europe - Brussels or Amstelveen or Paris
About Us
In an uncertain world, we believe trust is built through consistency, care, and genuine collaboration. At MSIG Europe, we take the time to understand our clients’ needs and shape pragmatic solutions that truly protect their business. Guided by a people-first vision rooted in our Japanese heritage, we’re here to build lasting relationships - grounded in trust, every day. MSIG Europe is part of the top 10 global insurance provider MS&AD and has a long-standing legacy of providing insurance solutions to companies of all sizes around the world. We understand and calculate risks to protect businesses and help mitigate the inevitable and varied challenges. Headquartered in Brussels, Belgium, MSIG Europe operates from Belgium, France, Germany, Italy, the Netherlands, Slovakia, Spain and the UK. Our Japanese heritage defines our guiding principles of respect, trust and care, and ensures the backbone of a strong global network.
As our future Operational Excellence Consultant not only will you get valuable exposure by joining us, but you’ll also get many opportunities to learn that will support you in shaping a rewarding career.
Let's talk about the role
Operational Excellence at MSIG integrates Process Management, Artificial Intelligence, and Inhouse Consulting to drive cross‑functional improvement across the organization. Through structured problem‑solving
and the pragmatic application of modern technologies, the function drives sustainable gains in efficiency, effectiveness, and scalability
In this context, the Operational Excellence Consultant acts as an inhouse consultant, leading end‑to‑end improvement initiatives from problem identification and root‑cause analysis through to solution design and implementation
Working closely with business owners across core insurance functions such as underwriting, claims, and operations, the role identifies inefficiencies, develops scalable solutions, and ensures that improvements deliver measurable, sustainable value aligned with MSIG’s strategic priorities
On a Day to Day basis, you will:
Lead and facilitate cross‑functional improvement initiatives, including automation and AI projects, across underwriting, claims, and operations, from problem definition through to implementation
Act as an inhouse consultant, working closely with business owners to understand operational challenges, identify inefficiencies, and define improvement opportunities
Identify and support the pragmatic use of automation and Artificial Intelligence, ensuring solutions are business‑driven, compliant, and embedded into existing processes
Apply structured problem‑solving methods (e.g. root‑cause analysis, data analysis, process mapping) to develop pragmatic and scalable solutions
Define success metrics and track benefits, ensuring improvements deliver measurable and sustainable value
Prepare clear, structured decision materials, business cases and recommendations for senior management
Balance quick wins with sustainable, long‑term improvement.
Who are we looking for?
Strong background in Operational Excellence, Inhouse Consulting, Management Consulting, or Process Management
Experience in industrial (and/or) commercial insurance, with a solid understanding of core value chains such as underwriting, claims, policy administration, and risk management
Experience in leading cross‑functional initiatives end‑to‑end, from problem identification to implementation
Solid hard skills in process optimization, structured problem‑solving and stakeholder management
You turn complex challenges into clear, actionable solutions and are comfortable working in agile environments.
Experience in automation, digital transformation, or Artificial Intelligence is a strong plus
High level of ownership, accountability, and pragmatism, with the ability to operate both strategically and hands‑on
Personality: curious, structured, resilient, and confident, with an in‑house consultant mindset and a passion for driving sustainable change
What can you expect from us?
A competitive salary and benefits package.
A flexible working policy.
A strong focus on diversity, inclusion and equal opportunities.
A role with impact.
Core Responsibilities
Lead cross-functional improvement initiatives by integrating process management, AI, and automation across insurance functions. Act as an internal consultant to identify inefficiencies and implement scalable solutions that deliver measurable value.
Requirements
Requires a strong background in operational or management consulting with specific experience in industrial or commercial insurance value chains. Candidates must possess hard skills in process optimization and the ability to manage stakeholders in agile environments.
Benefits
- Competitive Salary
- Benefits Package
- Flexible Working Policy
- Diversity, Inclusion and Equal Opportunities
About MSIG Europe
Industry: Insurance
Company size: 1,001-5,000 employees
We are a specialist insurer and reinsurer with a 100-year record of helping clients navigate the world’s most complex and demanding risks. Part of the global top-10 insurance group, MS&AD, we have operations in Lloyd’s of London, the Middle East and Asia. With deep risk expertise backed by a trusted claims service, we deliver continuity in an uncertain world. Our role places us at the forefront of many of our chosen lines, which include property, marine, casualty, natural resources, and crisis management.