Tools & Automation Engineer – Desk Side Services
Key Skills
Job Description
- Develop, maintain, and enhance automation tools to improve operational efficiency across IT support and asset management functions.
- Manage and support asset management processes, ensuring compliance with organizational standards, governance policies, and ITIL practices.
- Resolve incidents and service requests within defined SLA targets while ensuring high customer satisfaction.
- Perform root cause analysis for recurring technical issues and implement long-term corrective actions.
- Maintain and update knowledge repositories, operational documentation, and support procedures.
- Collaborate with support teams, analysts, and stakeholders to streamline service delivery and improve operational processes.
- Support ongoing projects, automation initiatives, and continuous service improvement programs.
- Participate in on-call support activities and assist with critical incident management when required.
- 6+ years of experience in IT Support, Desk Side Services, Asset Management, IT Operations, or Automation Engineering.
- Strong knowledge of IT Asset Management processes, tools, and lifecycle management.
- Experience working with ticketing systems and incident management platforms.
- Good understanding of ITIL-based service management processes.
- Hands-on experience troubleshooting hardware, software, and operational issues in enterprise environments.
- Strong analytical and problem-solving capabilities with a focus on process improvement.
- Excellent communication and stakeholder management skills.
- Experience creating and maintaining technical documentation, knowledge articles, and operational procedures.
- ITIL Foundation Certification and Asset Management certifications are advantageous.
- Analyze operational challenges and identify automation opportunities.
- Independently manage incidents, service requests, and escalations within SLA commitments.
- Conduct effective root cause analysis and implement preventive measures.
- Utilize asset management tools to track, manage, and report on IT assets.
- Train and mentor support personnel on tools, processes, and best practices.
- Work effectively in a fast-paced support environment while maintaining service quality.
- Collaborate across technical and business teams to deliver operational excellence.
- Balance multiple priorities while maintaining high levels of customer satisfaction.
- Opportunity to work within a large-scale global IT environment supporting enterprise operations.
- Exposure to automation initiatives, IT service management practices, and operational transformation programs.
- Collaborative and knowledge-driven work culture focused on continuous improvement.
- Opportunities to develop expertise in asset management, automation, and service operations.
- Access to learning, certification, and professional development opportunities.
- A dynamic environment that values innovation, operational excellence, and customer-centric service delivery.
Want to discuss this opportunity in more detail? Feel free to reach out.
Recruiter: Giftson Paul Davidson
Phone: +31 20 369 0609 ; Extn : 146
E-mail: [email protected]
LinkedIn: https://www.linkedin.com/in/giftsonpauldavidson/
Core Responsibilities
Develop and maintain automation tools to improve IT support and asset management operational efficiency. Manage asset lifecycle processes and resolve technical incidents within defined SLA targets.
Requirements
Requires over 6 years of experience in IT support, asset management, or automation engineering. Proficiency in ITIL practices and experience with enterprise ticketing systems and hardware/software troubleshooting are essential.
Benefits
- Exposure To Automation Initiatives
- Professional Development Opportunities
- Learning And Certification Access
- Collaborative Work Culture
About STAFIDE
Industry: Staffing and Recruiting
Company size: 11-50 employees
Headquartered in the Netherlands, STAFIDE specializes in Niche Tech Recruitment across Europe, connecting top talent with outstanding opportunities in the IT sector. Our data-driven recruitment model ensures the ideal match between candidates and employers, enhancing both skill alignment and cultural fit. With a strong focus on Skill-Based Hiring, we provide candidates with an in-depth understanding of the organization—whether for permanent positions or temporary assignments (interim opdrachten) like secondment (detachering)—strengthening employer branding for our clients as a recruitment company (uitzendbureau). In today’s fast-evolving tech landscape, we recognize the unique challenges companies face in sourcing highly skilled talent. Our advanced, AI-driven talent intelligence system (ATS) is specifically designed to prioritize Skill-Based Hiring for niche IT roles, empowering organizations to address talent shortages by identifying professionals with the expertise to drive innovation and growth. Whether you’re a company in search of exceptional talent or a professional seeking your next ICT role, STAFIDE is your strategic recruitment (werving en selectie) partner. Our deep expertise in the Dutch market, combined with a steadfast commitment to excellence, makes us the preferred choice for all your recruitment needs.