Head of Documentation and Enablement
Work Arrangement
Office Days per Week: 2 days
Key Skills
Job Description
#Bethedifference
If making a difference matters to you, then you matter to us.
About the Role
We are seeking a forward-thinking and hands-on leader to head our Documentation and Enablement team. This team plays a critical role in empowering deployment teams, professional services, implementation partners, administrators, and end users to successfully deploy, install, configure, administrate, and use our enterprise software solutions.
As the Head of Documentation and Enablement, you will lead a multidisciplinary team of technical writers, instructional designers, and video editors. You will be responsible for defining and executing a cohesive enablement strategy that ensures our stakeholders have access to high-quality, accurate, and engaging content across formats and channels.
Responsibilities
Define and execute the overall strategy and roadmap for documentation and enablement.
Lead, mentor, and scale a multidisciplinary team of writers, instructional designers, and video creators.
Oversee creation and maintenance of all documentation and enablement content, ensuring accuracy, consistency and ease of use.
Collaborate with Product, Engineering, Professional Services, Customer Success, and Partners to ensure content aligns with releases and stakeholder needs.
Develop scalable enablement programs that support internal teams, partners, and customers throughout deployment and adoption.
Establish and track metrics that measure effectiveness and continuously refine content based on analytics, feedback, and product changes.
Implement and evolve documentation standards, templates, governance, and tooling, including responsible adoption of AI to enhance productivity and quality.
Continuously innovate enablement methods by staying current with industry trends, instructional design best practices, and emerging content technologies.
Requirements
4+ years experience leading documentation or enablement teams in a B2B enterprise software environment.
Strong understanding of technical writing, instructional design, and multimedia content creation.
Familiarity with modern documentation platforms, LMS systems, and video editing tools.
Awareness of how AI and automation can support content development and learning experiences.
Excellent leadership, communication, and stakeholder management skills.
Native-level fluency in English, French is a plus.
Our Interview Practices
To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
Core Responsibilities
Lead a multidisciplinary team of writers and designers to define and execute a cohesive documentation and enablement strategy. Collaborate across departments to ensure high-quality content supports the deployment and adoption of enterprise software solutions.
Requirements
Requires over 4 years of experience leading documentation or enablement teams within a B2B enterprise software environment. Must possess strong skills in technical writing, instructional design, and the application of AI to content development.
Benefits
- Well-being Programs
- Physical Health Support
- Mental Health Support
- Social Well-being Support
- Financial Well-being Support
About Wolters Kluwer
Industry: Software Development
Company size: 10,001+ employees
Wolters Kluwer (EURONEXT: WKL) is a global leader in information, software solutions and services for professionals in healthcare; tax and accounting; financial and corporate compliance; legal and regulatory; corporate performance and ESG. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with technology and services. Wolters Kluwer reported 2025 annual revenues of €6.1 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 21,100 people worldwide. Equal Opportunity Employer To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences. We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases. Beware of Recruitment Fraud! 🔒 Scammers may pose as Wolters Kluwer, offering fake job opportunities and requesting personal info or payments. Protect yourself: - Apply only via our secure Workday hub on our Careers page. - Our recruiters never ask for banking info or payments. - We don't use public email accounts (e.g., Hotmail, Yahoo, Gmail). Report suspected fraud: [email protected]. If you've made a payment, contact local authorities. Read more here - https://careers.wolterskluwer.com/en/recruitment-fraud-alert