Customer Support (Pacific Time)
$45,000 - $60,000 per year
Key Skills
Job Description
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Support (Pacific Time) in Netherlands.
Join a fast-growing remote team dedicated to delivering exceptional customer experiences for a leading online community platform. In this role, you will serve as a trusted advisor to users, helping them solve technical challenges, optimize workflows, and successfully grow their communities. You’ll collaborate closely with product, engineering, and design teams to improve customer outcomes and influence platform enhancements. The position offers the opportunity to work in a highly collaborative, globally distributed environment where autonomy, communication, and innovation are highly valued. This role is ideal for someone who enjoys problem-solving, thrives in fast-paced SaaS environments, and is passionate about helping customers succeed. Candidates must be comfortable working Pacific Time hours while operating fully remotely from India.
\n- Manage and prioritize customer inquiries across support channels, delivering timely and high-quality resolutions.
- Provide hands-on support to community administrators and creators, helping them navigate platform features and workflows effectively.
- Develop deep expertise in the platform’s ecosystem, tools, and integrations to troubleshoot a wide variety of technical and product-related issues.
- Investigate and resolve issues across desktop and mobile environments, including applications, notifications, payments, events, live streams, and member management features.
- Collaborate cross-functionally with engineering, design, and internal operations teams to escalate and resolve complex technical challenges.
- Identify recurring customer pain points and contribute actionable feedback to improve product functionality and user experience.
- Support onboarding initiatives and guide customers toward best practices for building and managing thriving online communities.
- Work closely with a globally distributed remote team using modern collaboration and support tools in an asynchronous work environment.
Requirements:
- 3+ years of experience in technical customer support, preferably within a SaaS or technology-driven environment.
- Exceptional English communication skills, both written and verbal, with the ability to explain technical concepts clearly and professionally.
- Strong troubleshooting and analytical abilities, with experience handling complex customer issues across multiple platforms and devices.
- Ability to learn new systems, workflows, and product updates quickly in a fast-paced startup environment.
- Customer-focused mindset with a passion for delivering outstanding support experiences and building long-term customer trust.
- Strong collaboration and organizational skills, with the ability to work effectively in fully remote and globally distributed teams.
- Comfortable working Pacific Time hours (10:00 AM – 6:30 PM PT, Tuesday through Saturday).
- Experience with tools such as Zendesk, automation platforms, APIs, Single Sign-On troubleshooting, or workflow integrations is considered a strong advantage.
- Previous experience supporting community, content, live-streaming, or payment-related platforms is a plus.
Benefits:
- Competitive salary ranging from $45,000 to $60,000 USD annually, with regular compensation reviews.
- Equity opportunities and performance-based bonus potential where applicable.
- Fully remote work environment with flexibility to work from anywhere.
- Generous paid time off policy, including annual leave and long-term sabbatical opportunities.
- Comprehensive healthcare coverage or reimbursement options depending on location.
- Paid parental leave to support growing families.
- Home office stipend to help create an effective remote workspace.
- Learning and development budget to support ongoing professional growth.
- Opportunity to attend fully sponsored international company retreats and team gatherings.
- High-autonomy culture focused on outcomes, collaboration, and professional impact.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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Core Responsibilities
Manage and resolve customer inquiries across support channels for a community platform, serving as a technical advisor to administrators. Collaborate with product and engineering teams to escalate complex issues and provide feedback for platform enhancements.
Requirements
Requires 3+ years of technical customer support experience in a SaaS environment with exceptional English communication skills. Must be comfortable working Pacific Time hours (Tuesday through Saturday) from a remote location.
Benefits
- Competitive Salary
- Equity Opportunities
- Performance-based Bonus
- Fully Remote Work
- Paid Time Off
- Sabbatical Opportunities
- Healthcare Coverage
- Paid Parental Leave
- Home Office Stipend
- Learning And Development Budget
- Sponsored International Company Retreats
About Jobgether
Industry: Internet Marketplace Platforms
Company size: 11-50 employees
Jobgether is a career navigation platform built for senior professionals competing in the remote job market. Hiring systems were designed for volume and keyword matching, not for 15 or 20 years of nonlinear experience. That structural mismatch is why strong profiles get filtered out before a human ever sees them. Our platform diagnoses where a search is breaking, corrects how experience is positioned, and connects professionals to the companies where their background creates real value. The goal is not more applications. It is the right visibility in the right places. Our mission is to ensure no senior professional remains invisible in the global remote market, not because they lack the skills, but because the system failed to read them correctly.