Onsite Technician 1st / 2nd Level Support (m/w/d)
Key Skills
Job Description
Company Description
Our mission at Everience is to unleash the potential of digital technology to enable companies to focus on their value chain and increase their productivity and competitiveness.
We provide a tailor-made response to the needs of our customers to help them build an efficient working environment, adapted to the needs of users by deploying a wide range of expertise: consulting, desktop engineering, user support, knowledge management, business support, cybersecurity, cloud and infrastructure management, smart office, IT logistics
Everience operates in the Benelux and internationally and has 16 sites in Europe.
The quality of our services and the excellence of the technical expertise of our employees is our priority Everience is recruiting...
Job Description
- Assist the client with first and second level support on workstations, mobility devices
- Assist with infrastructures (installations, replacement, change, relocation, removal)
- Provide support for computer systems in case of hardware and software incidents
- Provide support for mobile devices (iPad, iPhone,) in case of software incidents
- Provide support of inventory units (monitors, local printers, local scanners, and notebook docking stations) as well as support for local network printer systems
- Receive materials and spare parts, inventory, prepare for installation, install, and ensure feedback to customers
- Always demonstrate excellent customer service
Qualifications
Key Responsibilities:
- Provide on-site and remote IT support to employees in the Netherlands office.
- Diagnose and resolve hardware, software, and network issues.
- Maintain and troubleshoot local IT infrastructure, including servers, networks, and telecom systems.
- Assist with software upgrades, patches, and system updates. Escalate unresolved issues to appropriate higher-tier support teams.
- Collaborate with the regional IT team to locally implement global IT policies and initiatives.
- Oversee the purchase process for IT equipment and services, including purchase orders, invoices, and goods receipts. Manage relationships with local IT vendors.
Qualifications & Skills:
- Education & Experience Bachelor’s degree in Information Technology, Computer Science, or a related field.
- 2–3 years of experience in an IT support role, preferably in a multinational or corporate environment.
- Strong knowledge of Windows OS, Microsoft Office Suite, and enterprise applications.
- Experience in network troubleshooting (LAN/WAN/Wi-Fi).
- Familiarity with Active Directory, Office 365, and ServiceNow or similar ITSM tools.
- Understanding of IT security best practices.
- Strong problem-solving skills and a customer-oriented approach.
- Excellent communication skills in English AND Dutch.
- Ability to manage multiple priorities and work independently in a small team.
- Collaborative attitude with a proactive and adaptable mindset.
Additional Information
All our positions are open to both women and men and are, of course, open to people with disabilities.
Core Responsibilities
Provide first and second level on-site and remote IT support for workstations, mobility devices, and local infrastructure. Manage IT inventory, vendor relationships, and the procurement process for equipment and services.
Requirements
Requires a Bachelor's degree in IT or Computer Science with 2-3 years of experience in a corporate IT support role. Must be fluent in both English and Dutch with strong knowledge of Windows OS and network troubleshooting.
About EVERIENCE
Industry: IT Services and IT Consulting
Company size: 51-200 employees
Since 2012, we have been helping our clients in Business Development and achieving their goals in a market undergoing deep contraction and change. In line with corporate objectives, since 2020, we have finalized the acquisition by the French company Helpline, a European leader in IT support, User Experience, and digital transformation, in our shared path of geographical expansion, and we have become part of the international group under the everience brand. As part of the group, which employs over 5,000 people, we offer three main areas of business in Italy: Helpdesk Support Managed Services: Ongoing support from technicians, system administrators, and network experts for the client infrastructure in corporate and enterprise environments, aimed at reducing costs through digitalization and the implementation of nearshore multilingual solutions (300 agents in Timisoara, Romania). Break Fix Support and Technical Dispatch in Italy and Abroad: Through our technicians, partners, and suppliers, we support our clients in their global expansion projects, following them in different locations. We handle IMAC activities and distributed technological projects: we offer service management based on the ITIL framework across the entire process, 12 hours a day, 7 days a week. Technology Consulting: Thanks to our background and corporate experience, we provide SMEs with proven solutions, allowing them to focus valuable energy on revenue generation and cost reduction. We design and implement customized IT solutions while respecting client requests and objectives. For a no-obligation quote, we offer a free benchmark on the status of your technological services. Digitalizing your processes is a matter of how, not if. As soon as possible, not when. Why not be supported by experts?