Agent (SR) Inhouse Sales & Customer Service AMS
Key Skills
Job Description
Task Responsibilities
- The position holder will be responsible for quotations, reservations and booking of cargo shipments in coordination with headquarter in view of space and uplift guarantees freight.
- Analyzing feasibility of a freight transport request (nature of cargo, dimensions, destination..)
- He has to handle customer service requests related to the booking of their shipment and coordinate cargo ground handling actions with the ground handling and/or trucking company.
- He will have to update details on accepted cargo in the Cargolux System in order to allow tracing and final invoicing to customer
Essential Requirements
- General school leaving certificate of secondary education or equivalent
- Previous exposure in a cargo booking office environment is a necessity
- Operational knowledge
- Excellent level in written and spoken Dutch and English
- Communicate effectively and assertively
- Excellent organizational skills
- Ability to meet tight deadlines and to adapt to a rapidly changing environment
- Results and target oriented
- People and team oriented and able to work independently
- Good numeracy and literacy skills
- Fully PC literate in word and excel
Working Conditions
Full-time, permanent position based in Schipol Airport.
- Occasional travel may be required.
- A certificate of good conduct will be required in case of positive selection.
Core Responsibilities
Responsible for cargo shipment quotations, reservations, and bookings in coordination with headquarters. Handles customer service requests and coordinates ground handling and trucking actions for shipments.
Requirements
Requires a secondary education certificate and previous experience in a cargo booking office environment. Must be fluent in Dutch and English with strong organizational and PC skills.
About Cargolux
Industry: Airlines and Aviation
Company size: 1,001-5,000 employees
Cargolux is Europe’s largest all cargo carrier and boasts a modern fleet of purpose-built 747-400 and 747-8 freighters. Cargolux was the launch customer for both these aircraft types which it continues to operate to move valuable and time-sensitive commodities worldwide. The company covers a global network spanning 75 destinations and 85 offices in over 50 countries as well as a number of trucking contractors serving more than 250 international gateways. Its current shareholders are Luxair (35.1%), HNCA (35%), BCEE (10.91%), SNCI (10.67%) and the Luxembourg state (8.32%). Cargolux has established itself as a high-quality, reliable air cargo carrier committed to service excellence. The airline offers a customized portfolio of products dedicated to specific shipment types to ensure live animals, perishables or outsized freight are expertly handled. The highly trained and dedicated staff offer an additional guarantee of quality. Our airline is specialized in B747 line and hangar maintenance up to and including C-Checks. It provides a range of specialized maintenance services and holds line maintenance approval for 777 aircraft. The company also offers third-party maintenance services at its state-of-the-art double bay facility in Luxembourg. Cargolux is a member of the Airlines for Europe (A4E) and the International Air Transport Association (IATA). For more information, please visit www.cargolux.com.