Position: 2SLGBTQ+ Case Manager, MAP

Program: Moving Ahead Program (MAP)

Schedule: Hybrid position at 21 hours per week, starting June 15, 2026 until March 31, 2027

Location: Vancouver and New Westminster

Posting Date: May 14, 2026

Closing Date: May 24, 2026

 

Why Choose Us!

Join ISSofBC, one of the largest and first newcomer and refugee agencies in Canada. As well as being a values-driven organization, we pride ourselves on diversity, inclusion, innovation, and transparency. You can make lifelong friends and connections when you join our family. What's more, we also have multiple locations and offer flexible working and shorter working weeks than most organizations. 

Summary

Assist self-identifying LGBTQ individuals who may be at risk in their settlement process and adaptation to Canadian society by creating, linking, and/or enhancing their support networks with communities, organizations, and agencies to promote general well-being and connection to the broader community. 

 

How You Will Make a Difference

• Based on needs identified during initial assessments, (e.g. NAARs for GARs, Comprehensive NAARs), assist self-identifying LGBTQ clients in setting goals/priorities; developing realistic action plans that may include one-to-one and/or family personalized support; customizing group workshops; and providing settlement information, practical assistance, and support to access services. Provide ongoing monitoring of action plans, including quarterly review of needs.
• Provide individual/group orientations and workshops to assist the settlement process and community connections in English or first language based on assessed client needs, which includes awareness and how to access/navigate programs, resources and services such as housing, medical/health care, transportation, education, legal and social service and the rights and responsibilities of immigrants and refugees as beneficiaries of these services and systems while providing an understanding of cultural norms and conduct in Canadian communities. Arrange for interpretation services as required.
• Oversee individual and group services such as workshops and training, including specific orientation for newcomers. Deliver Human Rights orientation in groups, families, or individuals to all newly arrived Government-Assisted Refugees (GARs) in conjunction with the Resettlement Assistance Program (RAP) Team.
• Develop support networks and referral systems for LGBTQ clients within ISSofBC and/or other community service agencies/ resources as required and based on client needs. Performs service bridging for clients and staff of external agencies regarding cultural interpretation of issues and client needs.
• Promote and market programming through community partners and other community agencies working with LGBTQ newcomers. Participate in approved sectoral and community networks.
• Enter client information and service interventions into a centralized database as service occurs. Maintains and updates information in accordance with reporting requirements. Provide narrative input into reports.
• Provide support and short-term para-counselling for clients with special needs or circumstances, including liaising between clients and service professionals.
• Performs other related duties as required.

What You Bring

• Diploma in Social Sciences, counselling, or related discipline and a minimum of two (2) years of experience in a client-oriented position, preferable in a settlement services-related field OR an equivalent combination of education, training, and experience. Fluency in a targeted second language may be required.
• Current knowledge of settlement and integration issues facing immigrant and refugee who identify as belonging to the LGBTQ community is necessary.
• Training in conflict resolution, case management and/or coaching is preferred.
• Training in gender-based analysis (GBA), LGBTQI, Indigenous history, culture, and reconciliation.
• Ability to communicate effectively in written and oral English at all levels of the organization.
• Experience and a strong understanding of case planning and case management principles and techniques (specific to staff involved in case management)
• Strong working knowledge of settlement integration issues facing vulnerable immigrant and refugee youth and young adults.
• Demonstrated cultural competency and commitment to working effectively with diverse populations.
• Solid understanding of mental health issues affecting vulnerable immigrant and refugee youth, young adults, adult and their families.
• Knowledge about local community resources, particularly professional and specialized services for at-risk or marginalized populations, and how to use those resources for the benefit of the clients.
• Possession of and the ability to maintain a clear provincial Criminal Record Check.

 

Position Competencies

• Communication: Able to convey timely accurate information clearly and appropriately to different audiences while actively listening and responding.
• Ethics and Integrity: Consistently makes decisions with integrity and builds trust through transparency, fairness and accountability.
• Service to Clients and Others: Proactively deliver high-quality service, understanding and responding effectively to the needs of others while maintaining positive relationships.
• Problem Solving: Analyzes issues, considers alternatives, and demonstrates effective decision-making skills to deliver innovative, impactful results.
• Functional Knowledge: Demonstrate deep expertise to solve complex problems and drive initiatives effectively.

 

Core Organization Competencies

• Delivering Results: Consistently achieve results by setting clear goals, prioritizing effectively, and following through with high-quality outcomes.
• Values Alignment: Demonstrates and promotes organizational values through daily actions and decision-making, fostering a positive and inclusive work environment.
• Valuing Diversity: Actively contributes to creating an environment where people from diverse backgrounds and abilities have equal access to services and resources

 

ISSofBC Value Proposition

• Hiring Salary: $27.26-38.20 per hour.
  • Dependent on education, training, experience, and internal equity. Wage grids are reviewed annually. We are a proud and certified Living Wage BC Employer. Our current total compensation package continues to meet the requirements of living wages in BC to support our employees.
• Paid vacation and personal leave granted based on eligibility.
• Extended health and dental benefits.
• Employee and Family Assistance Program (EFAP).
• Employer RRSP contribution at 3% with no required employee contribution. Optional employee RRSP contribution at 1-5% with employer contribution up to 5%.
• Inclusive culture and supportive workplace with opportunity for innovation and development.
• Values-based organization with collaborative peers with a wide range of backgrounds and talents.

We acknowledge Indigenous Peoples on whose territories we are privileged to work, welcome and support newcomers, including immigrants, refugees and students. We honour the Nations who have always cared for these lands, waters, and air. In line with ISSofBC's commitment to equity, we promote inclusive employment opportunities for women, Indigenous Peoples, people with disabilities, persons of diverse sexual orientations, gender identities or expressions (2SLGBTQI+), and racialized individuals. Guided by our values of Purpose, Improvement, Belonging, and being Genuine, we strive to create a collaborative environment where diverse perspectives and unique strengths are celebrated.

If You are Passionate about Making a Difference, Apply Now!