EUC Support
INR 150,000 per month
Key Skills
Job Description
Job Description:
- Relevant work experience as an Operational Excellence Manager, Technical-Desktop Support Engineer/Field Services / ICC / ITSM & Monitoring Tool / People Management / Understanding of SNOW ticketing tools.
- Good understanding of computer systems, mobile devices, and other tech products.
- Ability to diagnose and troubleshoot basic technical technologies to identify and verify the severity and priority of incidents and service requests.
- Excellent problem-solving and communication skills.
- Strong understanding of complex IT infrastructure and IT service management best practices, Hardware and Software related understanding, People management, Resource utilization etc.
- Excellent reporting skills, especially Excel, Power BI and Power point.
- Conduct briefings / Huddle before every shift to drive focus on key metrics and debrief at the end of the shift to drive focus of the team on quality and adherence to contract compliance processes.
- Prepare notes from the huddle meetings and share it with the team as MOM.
- Prepare and share the performance data of the team Weekly and Monthly.
- Review the performance of partner/vendors on the key process metrics and conduct RCA to improve quality and performance parameters.
- Prepare presentation on weekly and monthly performance data for partner and customer in terms of service and volume.
- Leading and scheduling weekly / monthly governance calls with key stakeholders and vendor partner.
- Provide feedback and coach the outliers/ low performers to improve their performance metrics.
Service Duration- 1 Year (can be extended based on performance)
Service start date- Immediate basis
Address- Tech need work on below two site, as per customer service needs.
1.AMB, Christian Neefestraat 2, Amsterdam - 1077 WW , Netherland
2. SAS, Rijksstraatweg 31, Sassenheim - 2171 AJ Netherland
Core Responsibilities
The role involves managing operational excellence, overseeing team performance, and conducting governance calls with stakeholders and vendors. You will also be responsible for reporting performance metrics and coaching team members to ensure quality and contract compliance.
Requirements
Candidates must have relevant experience in technical support, people management, and IT service management tools like SNOW. Proficiency in Dutch and English is required, along with a valid work permit for the Netherlands.
About Eurolaser Technologies
Industry: IT Services and IT Consulting
Company size: 501-1,000 employees
We supply some of the worlds best companies with local IT Expertise