hotel day ambassador intern
€600 per month
Key Skills
Job Description
hotel day ambassador intern
Application Deadline: 11 May 2026
Department: Hotels
Employment Type: Internship
Location: Netherlands, Amsterdam
Reporting To: hotel manager
Compensation: €600 / month
Description
Internship purpose
Key responsibilities
- Assist ambassadors with daily operations- welcoming and greeting guest, self check ins & check out, reservation verification, concierge inquiries, guest requests and demands, luggage storage,
- Change the way guests feel about hospitality, deliver the citizenM guest experience- connecting, friendly, genuine and real - curating a personalized experience
- Work collaboratively with team members by delivering memorable experiences
- Learn to work with system platforms and booking engines (online travel agencies) used to conduct daily operations and reservations
- Exposure to F&B - barista, mixologist, serving and preparing meals, learning the requirements to clean and maintain a kitchen within department of health standards
- Work as night ambassador for up to 1 months where you learn how to conduct our Night Audit procedure, close the bar and prepare breakfast with our night owls
- Exposure to non-traditional pretty epic hospitality culture with awesome values
- Importance of facilitating happiness and building trust amongst a team
- Benefits of cross-trained empowered employees
- Day-to-day duties of ambassadors
- Skills in making barista coffee, mixology (cocktails) and front-of-house systems and procedures
- How to adapt to changing conditions and active hospitality smart thinking solutions.
- Effective feedback skills, and awareness of social and emotional intelligence
Do you have what we’re looking for?
- available for six or more months
- a student enrolled at a university during the entire duration of the internship
- A genuine touch: Treat all people as you would treat your best friends;
- A passionate attitude: Be collaborative and believe we are stronger working together. You are optimistic and spread good vibes.
- A smart thinker: You like to find simpler, better and bolder ways to do things. You are curious and believe no detail is too small.
- Real caring: You show empathy for people and the planet. You are open to other points of view and experiences that bring out the best in me. You create positive change.
- Fluent in English. Other language abilities are welcome too!
What's in it for you?
- Internship allowance ( 600 euros per month: 39 hours per week)
- Travel allowance covered (€ 0,23 per km / up to 75 km)
- Monthly personal improvement plan
- Exciting on-the-job training across hotel operations, including coffee, mixology, front desk, food preparation, and service
- Full immersion (onboarding training)
- Access to citizenM learning and development programs
- Staff meal provided each shift. Delicious barista coffee & tea whilst working
- Up to 10 citizenM experience nights for you (and a discounted rate for friends and family)
- Wellbeing Employee Assistance Program (EAP)
Core Responsibilities
Assist with daily hotel operations including guest services, concierge inquiries, and food and beverage preparation. Collaborate with the team to deliver a personalized and memorable guest experience while maintaining operational standards.
Requirements
Candidates must be students enrolled at a university for the duration of the internship and available for at least six months. Applicants must possess a genuine, passionate attitude and have the legal right to work in the Netherlands.
Benefits
- Internship allowance
- Travel allowance
- On-the-job training
- Staff meal
- Barista coffee and tea
- Experience nights
- Wellbeing employee assistance program
About citizenM
Industry: Hospitality
Company size: 1,001-5,000 employees
A fully integrated owner-operator hotel brand with modern urban travellers at heart. citizenM delivers high profitability per square foot, allowing development in prime location cities with the highest barriers to entry. A place where a community of people travel, work, eat, sleep and play stylishly and affordably. 20 cities, 36 global hotels and more on the way. citizenM was born from the idea that smart, business travellers want a great place to stay. Somewhere with free, superfast Wi-Fi throughout, with comfortable designer furniture to work at, and a great bar to meet with colleagues and contacts. A hotel where a casual meeting can easily turn into a full-blown brainstorm in luxury creative spaces. And somewhere to rest your weary head on a huge bed, stream your favourite movie or TV show, and wash the day away with our powerful rain shower.