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Service Specialist

Elekta

Veenendaal
Full-time
5-10 years experience
Hybrid

Work Arrangement

Office Days per Week: 4 days

Key Skills

Technical analysis
Root cause analysis
Field service
Product lifecycle management
Technical documentation
Training delivery
Post-market surveillance
Customer support
System reliability
Certification programs
Troubleshooting
Project management
Knowledge transfer
Quality assurance
Serviceability assessment

Job Description

Are you a current Elekta employee?  

Please click here to apply through our internal career site Find Jobs - Elekta.

Want to join a team with a mission to improve and save lives?  

We continually look for motivated and skilled individuals who are interested in supporting our customers – healthcare professionals who use our products to help patients and their communities.

We currently have the following opportunity available - please contact us for more details!

About the role

In this role, you play a key part in supporting Elekta’s global Field Service organization. You act as an expert point of escalation for complex service cases at regional and national level, working closely with service teams to resolve issues that require in‑depth technical analysis.
You investigate complex technical problems, identify root causes, and support the definition and execution of corrective action plans. Where needed, you provide on‑site service support to ensure issues are resolved effectively and sustainably.
You are actively involved in design and development projects as the service lead, representing the service perspective throughout the product lifecycle. You contribute to decisions related to serviceability, reliability, usability, quality and lifecycle cost, ensuring that new solutions can be installed, serviced and supported efficiently in the field.
You define service parts lists, develop and validate installation and service procedures, and create technical documentation and training materials. You also play a key role in defining certification programs for Elekta service engineers and support the rollout of new systems through regional hand‑over activities, including first‑in‑country installations.
Knowledge transfer is an important part of your role. You support global and regional service teams by sharing expertise, maintaining technical knowledge bases and delivering technical training courses. You are involved in on‑site certification of service engineers and help build long‑term service capability within the organization.
In addition, you proactively monitor the performance of the global installed base. You analyze customer feedback and complaints as part of post‑market surveillance activities, identify trends, and translate insights into concrete improvement actions to enhance system reliability and overall performance.

Why work at Elekta?

In this role, you contribute to a larger purpose. You help bring hope to people dealing with cancer and support our ambition to provide access to the best possible cancer care worldwide. You will be part of an international organization where learning and development are important.
Some of our employment conditions include:
  • 27 vacation days per year plus 13 ADV/ATV days
  • Participation in the global bonus scheme
  • Travel allowance
  • Solid pension scheme via PME (50/50 contribution)
  • Insurance discounts
  • Active staff association
  • Tax benefits for fitness memberships and bicycle schemes
  • Working from our Veenendaal location (at least 4 days per week on site)

Application process

We look forward to hearing from you. Please apply by submitting your CV and a short motivation in English via the Apply button.
Please note that applications sent by email will not be considered.

Contact

For questions about the role, please contact:
Ali Halici, Head of Service & Training BL Brachy Solutions
[email protected]

Equal opportunity

Elekta is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, genetic information, nationality, disability, or any other status protected by law.

About Elekta

At Elekta, you make a real difference. We are a MedTech company providing software and equipment to hospitals and clinics worldwide. We take responsibility for delivering secure and sustainable solutions — financially, environmentally, and socially. We believe it is important that every employee, wherever they work in the organization, can add value and feels included.

Core Responsibilities

You will act as an expert point of escalation for complex technical service cases and represent the service perspective in design and development projects. Additionally, you will monitor global installed base performance, create technical documentation, and deliver training to service engineers.

Requirements

The role requires a highly skilled individual with deep technical expertise capable of performing root cause analysis and providing on-site support. You must be able to translate technical insights into improvement actions and effectively manage knowledge transfer across global teams.

Benefits

  • 27 vacation days
  • 13 ADV/ATV days
  • Global bonus scheme
  • Travel allowance
  • Pension scheme
  • Insurance discounts
  • Staff association
  • Fitness membership tax benefits
  • Bicycle scheme

About Elekta

Industry: Medical Equipment Manufacturing

Company size: 1,001-5,000 employees

Each year, millions of people hear the words no one wants to hear: "You have cancer." And behind each diagnosis lies a unique story, a family that deserves hope, a future that's worth fighting for. We know that no two treatment journeys are the same and delivering care is far from simple. It's complex, urgent, and deeply human. That’s why we don’t back down from challenges—we rise to them. From the smallest tumor change to the toughest clinical decisions, we see every obstacle as an opportunity to progress. That is what drives us. The people undergoing treatment. The clinicians providing the care. We are united in purpose. Together, we can create a world where every patient has access to the highest standard of care. This is our commitment because for everyone, it's personal. We are leading the innovation in personalized radiation therapy solutions. We are Elekta. Elekta reserves the right to remove any comment and to restrict access to its page at its sole discretion, without prior notice. The presence of user comments does not imply endorsement by Elekta, and Elekta makes no representations regarding the accuracy of such comments. User-generated content does not necessarily reflect the views, values, or positions of Elekta.

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