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General Manager Intern

The Social Hub

Eindhoven
Intern
0-2 years experience
On-site

Key Skills

Hospitality management
Team leadership
Coaching
Operational management
Customer service
Networking
Communication
Problem solving
Standard operating procedures
Conflict resolution
Staff training
Security management

Job Description

Are you looking for an internship at one of Europe’s most exciting companies? Do you want to hop on our life-long learning journey?

Your Mission Should You Choose To Accept Tt…

Together with the General Manager, Assistant General Manager, and the Connector you form the Management team. Within your role you are responsible for every aspect of the hotel’s operation. This goes way beyond old school reception duties: you and your colleagues are the hotel’s super-skilled connectors and networkers and responsible for the hotel’s seamless, smooth running. You know all the staff inside out and are ready with a smile for colleague, guests and random strangers alike. You lead, coach and train the Hotel Team in our unique, fun TSH style. You also manage the external partners who take care of housekeeping, our night team and maintenance.

In Case You Don’t Know Who We Are (ahem):

Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France and Spain with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global. 

What You'll Do

  • Daily manage, train, check, coach, guide, co-hire, motivate and empower employees and partners
  • Handling, reporting and transferring of all kinds of questions, remarks complaints of guests and colleagues
  • Introducing, maintaining, evolving and guiding standard operating procedures
  • You’re the internal and external TSH networker. You connect with your guest community. You build direct relations with universities, companies, social organisations… you name it
  • Have fun! Spread smiles and good vibes knowing that employees and guests enjoying themselves and connecting with each other is what this is all about
  • Building relationships with headquarters key players, residents, external parties/renters functioning as a contact person and assisting in handling complaints and technical issues
  • Maintaining and controlling hotel security or our guests, colleagues and goods
  • Supporting the operational preparation and execution of departure and arrival of new students

Requirements

What You'll Have

  • Student – you MUST be enrolled in University 
  • A bachelor student, preferably in hotel- or tourism management with at some hospitality experience or team leading experience
  • A flexible, hands-on, motivated and positive approach
  • Background in hospitality, preferably in a hotel environment
  • You love responsibility and handle stressful peak periods like a pro
  • You're fluent in English and Dutch. Know other languages? The more the merrier!
  • Hard working, responsible and “let’s do this!” mentality
  • You’re legally allowed to work in the Netherlands

What We Offer

  • An amazing work environment with a fantastic vibe and lots of positive energy
  • On the job coaching and guidance
  • Monthly compensation for your internship
  • The opportunity to work and learn at a dynamic, young, international organization; we’re a real game changer in the hospitality industry
  • A first glimpse into the world of Hospitality with one of the most innovative players in the market
  • Access to the amazing TSH facilities, including our awesome restaurant and gym. And did we mention you also get a discount on Hotel stays and Food and Drinks?
  • A wonderful workplace to call home with, dare we say it, fun colleagues

Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are. 

Core Responsibilities

You will manage daily hotel operations, including coaching staff, handling guest complaints, and maintaining standard operating procedures. Additionally, you will act as a networker to build relationships with the local community, universities, and external partners.

Requirements

You must be a university student, preferably in hotel or tourism management, with some hospitality or leadership experience. Fluency in English and Dutch is required, along with a flexible, hands-on, and positive mentality.

Benefits

  • Monthly compensation
  • On-the-job coaching
  • Discount on hotel stays
  • Discount on food and drinks
  • Access to gym facilities
  • Access to restaurant facilities

About The Social Hub

Industry: Hospitality

Company size: 201-500 employees

Our mission is to create boundary-blurring spaces where students, travelers, mobile professionals, creative nomads and enterprising minds can connect and thrive in smart design co- living and co-working spaces.   Following the launch of co-working space TSH COLLAB, The Student Hotel is now a Complete Connected Community. The debut TSH COLLAB facility is located at our flagship hotel, The Student Hotel Amsterdam City, and offers flexi-desk space, dedicated offices, mini classrooms as well as access to an Olympic-size lap pool (SwimGym), a world-class gym, an auditorium, restaurant, constant connectivity, endless inspiration and excellent coffee. This is the final piece in our fully-integrated co-living and co-working world.    The Student Hotel will introduce membership-based workspaces and related perks to all our existing and new locations.   We will expand to 65 locations in 5 years time, with at least 17,550 rooms and over 620,000 square meters of co-living and co-working space in the Netherlands, Italy, Spain, France and Germany making us the leading connected community hybrid provider in Europe.

Added 5 months ago